Academy Training - Aberdeen, United Kingdom - Draeger UK & Ireland

Draeger UK & Ireland

Verified Company

Aberdeen, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Academy Training & Technical Support Specialist Draeger marine & Offshore - Draeger UK & Ireland - Job-ID V

Aberdeen

Vollzeit

The Job Responsibilities Who we are**Every life is unique and so are you

At Dräger we protect, support and rescue lives day in and day out.

We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust.

Wherever Dräger products are used, it's about the most important thing:
it's about life.

About the role
The role is one of the key functions within the Service Academy Training organisation delivering to both customers and Draeger internal staff:

Accredited technical training to internal & external customers on assigned devices / care area / product line.
Specialised service support on assigned devices / care area / product line to internal & external customers.
Level 2 Specialist for region EN on devices / care area / product line providing advice, training and escalation.
To meet & exceed the expectations of all customers whether internal or external
To ensure high levels of customer satisfaction by providing responsive, high quality service, sales, training for Draeger products
To promote Draeger training, products and services
Represents specialised support on assigned devices / care area / product line
Provides courses (prepare and perform training) & documentation for technical training both internal & external at required locations & customer sites
Support technical corrective actions for own devices / care area / product line
Identifies specialist tools needed by service engineers or customers
Feedback quality situation and issues on specific devices to Quality Department
Performs sophisticated support in the field, preferably whilst coaching
Provides support to sales for offers / quotations / tenders
Responsible for problem solving within competency or escalation as appropriate
Assist Service Director or Business Development to assess prices of services (in discussion with marketing) based on required capacity, margin and competition
Maintains communication & documentation relevant to the quality system & process landscape
Remain updated on new market developments within related Industry
Involvement in management of incident reporting
Internal training products, updates on existing devices
Complete offsite assessments as necessary to approve facilities
The tasks and responsibilities above are typical of the duties the postholder will be expected to perform. It is not necessarily exhaustive and other duties of a similar nature and level may be required from time to time.

Your Qualifications

A recognised teacher training program qualification such as City & Guilds course PTLLS & 6304 CTLLS Post Graduate Certificate in Education or equivalent or be willing to attend a relevant course
To hold or be able to hold offshore certicates
Ideally knowledge of Draeger and other market place products
Significant related experience in appropriate industry sector
High level technical & practical knowledge
Desirable 2 years of teaching experience within related discipline or market sector

The Dräger Workplace
Dräger's Benefits**- 27 days holiday plus bank holidays, with option to purchase up to 3 additional days

Some Hybrid working available
Discounted critical illness cover, dental cover and partner life assurance
Healthcare cash plan
Discounted shopping & leisure vouchers
MyClub Nissan car scheme
Car Salary Sacrifice Scheme
Cycle to Work
Gym membership discounts up to 25%
Charity Giving scheme

Dräger's
dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

All are welcome to apply.

Who we are

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future.

With over 130 years of experience, passion and the bold ideas of more than 15,000 employees, we are committed to turning technology into ›technology for life‹.

What we offer

If you have any questions, please contact
Niki Taylor