Technical Claims Handler - Ipswich, United Kingdom - Willis Towers Watson

Willis Towers Watson
Willis Towers Watson
Verified Company
Ipswich, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Technical Claims Handler

  • Ipswich, GB
April 07, 2023


Responsibilities

  • Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through;
  • Monitoring Key Client Outcome performance and taking appropriate action as required, to deliver predefined service standards
  • Responsible for a high profile portfolio of clients/claims, proactively progressing client's claims from first advice to final settlement
  • Collect information and documentation and assess legal liability of claims.
  • Adhering to legal deadlines
  • Assessment of quantum and negotiation of settlement.
  • Ensure prompt payment of claims within compliance requirements.
  • Resolve complex technical queries and problems, managing client expectations throughout the claims process.
  • Attendance and active involvement/involvement (may be required to chair), at Client meetings where required
  • Quality checking of client / carrier communication from claims handlers, prior to release by WTW, as appropriate
  • Ad hoc technical & service support to the claims handler and client
  • Quality Assurance review of claims handling and / or calibration of Quality Assurance programmes
  • Active participation, feedback and calibration of audit process
  • Understand the client's business and their requirements (operational and other)
  • Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU
  • Contribution to a continual improvement culture
  • Provide input to and reference the Willis Quality Index, as appropriate and required
  • Key contact responsibility for high profile/technically complex clients requiring a strong relationship.
  • Communication with Client on claims, technical advice and query management and service delivery

Qualifications:


  • Preferably ACII qualified or working towards the ACII qualification
  • Preferably educated to A level standard or relevant industry experience

Skills

  • Understanding Others
  • Achievement Orientation
  • Organisation and Prioritisations
  • Knowledge and experience
  • Understanding of specialist protocols
  • Excellent written and verbal communication skills.
  • Organised and is able to work on own initiative

Knowledge/Experience:


  • Process Management
  • Query Management
  • Compliance Management
**WTW is an Equal Opportunity Employer
More jobs from Willis Towers Watson
See all jobs of Willis Towers Watson