Customer Service Team Member - Belfast, United Kingdom - Adecco UK

Adecco UK
Adecco UK
Verified Company
Belfast, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Flexible Desk Team Member (9 Positions) - Belfast (Hybrid) - 3 Months rolling contract - £17.39 per hr inside ir35.


My client is a global leader in the telecoms industry and is looking for a Flexible Desk Team Member to connect customers to their end service through a series of desk-based activities, liaising with other departments within the company (including other desk-based teams and engineers) to ensure successful delivery to the end customer.

You will build/manage and maintain short term stakeholder and customer relationships specific to the required work stream taking immediate & effective action on customer issues.

You'll be working in an operational environment and be based in one of our UK offices. Covering shifts between 08:00 and 18:30 Monday - Saturday (currently no Sunday or Bank Holiday working)

It's a fast-paced environment, switching between different work streams. Providing a flexible working approach, supporting periods of high demand, managing customer expectations, supporting & building new processes. You will be required to make decisions within a clearly defined process, problem solve and provide solutions. We will support you all the way. Including being trained on advanced computer and telephony systems.

Along with having exceptional Customer Service skills already, we'll need to see these key attributes.

  • You are helpful, adaptable and a great communicator.
  • You're someone that colleagues and customers can rely on. With a positive attitude to overcoming obstacles and keeping things moving.
  • You get a buzz out of building relationships, taking the initiative, and solving problems
  • You'll strive to meet targets and take ownership to deliver brilliant results.
  • Possess a good level of all things IT (including a knowledge of Microsoft Excel.) Can quickly learn and become proficient with new computer systems and processes.
Please send through your availability and up-to-date CV if you are interested in discussing further.

To speak to a recruitment expert please contact Bailey Walton
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