Admin Assistant - Plymouth, United Kingdom - Path

Path

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Interviews: 10th Feb to be confirmed

Role
This role is carry out administrative functions for the Resettlement (temporary housing) service.

Resettlement
Path's Resettlement Scheme exists to provide additional, flexible accommodation to single homeless people.

It is an option for people not yet ready to move into their own accommodation and who mainly have low levels of support needs.

This role is part of the housing management team running the Scheme.

This Scheme provides temporary accommodation:

For people presenting as single homeless in Plymouth
As an alternative to the hostels
Using support provided by other (often the referring) service/s
With visits to each property at least twice each week

Role Specifics
The Admin Asst (AA) is an 'office-based' role with a few main elements:

Processing and allocating referrals within the team
Updating database and spreadsheets to record information about houses, rooms, residents, licenses, correspondence etc
Producing and processing correspondence with residents
Supporting communication within the team and with others
Submitting and monitoring Deposit Guarantee referrals
Supporting the Manager to provide reports on the above and more.

Specific Duties / Responsibilities

Referrals and allocations
The AA receives referrals and leads on responses, including recording and processing all relevant information
The AA also allocates referrals within the team, according to capacity
Client support records
Overseeing client spreadsheet(s), giving overview of clients who teams are supporting
Updating information on client database
Overseeing use of Docusign for license sign ups
Process and issue warning letters, as requested by Housing workers
Taking cash payments and recording on relevant spreadsheets and issuing receipts
Supporting the Manager to produce reports on progress
Archiving old records
Providing cover for Finance and Admin Worker in their absence
Correspondence
Using mailmerge to distribute messages to all residents
Leading on correspondence with residents, in response to issues or other Resettlement staff, producing and responding to written communications
Taking messages for the team from clients and professionals
Therefore corresponding on issues from standard procedures to reminders and warnings
Logging correspondence on the client database
Additional tasks
Overseeing bedding packs for Resettlement (ordering and organising items, making packs up etc)
Liaising with agencies for food parcels for clients
Being a contact person for the team, when needed
Recording minutes at the weekly team meeting
Supporting team with admin tasks relating to properties
When relevant, developing systems for and carrying out filing of information
Carrying out service monitoring and in collation / entry of other monitoring information, particularly through the database, with production of reporting information, inc quarterly and annual service stats (and more); and running queries and reports for manager
General
Keeping appropriate records, suitable for formal review and audit
Providing office cover, when needed, for Path's admin office
Other duties as required by manager or Director
Participation in staff and other meetings, as required
Compliance with Path Worker Conditions