Service Coordinator - St Albans, United Kingdom - Anton Paar Ltd.

Description

• Communicate with engineers and customers to plan maintenance visits 2 to 3 weeks in advance using CRM to see the upcoming work and book appointments
• Maintain a team view showing all planned visits with priorities along with all outstanding workload for the coming weeks
• Manage incoming technical enquiries from customers and allocate to the right resource for resolution
• Replan workload as required to provide timely response and resolution to instrument breakdowns through organization of engineering resource and management of purchase orders.
• Run analysis to identify the spare part requirements for upcoming work, compare to available stock and ensure stock levels are appropriately maintained.
• Be fully compliant with CRM requirements, ensuring complete accurate records are maintained of internal and external communication.

• Previous resource scheduling / planning experience
• Relevant customer service experience
• Excellent interpersonal skills
• Strong verbal and written communication experience
• Proven experience of delivering performance objectives through cross functional teams.
• Good geographical knowledge of the UK
• High level of attention to detail
• IT literate, experience of CRM & SAP ideally but not necessary
• Good geographical knowledge of the UK
• Ability to multitask effectively and prioritise workload

• Annual leave of 25 days plus Bank Holidays increasing to 28 days after 1year service
• Private Health Insurance
• Company pension scheme
• Life assurance equivalent to three times your annual salary.
• Flexible working options.
• Full training and ongoing support to enable you to fulfil your role to the best of your potential
• Social events
• Great environment and a working culture which encourages inclusion and diversity
• Potential for growth within a dynamic company

• Working at:
• Anton Paar Ltd
• Backstage:
• Service / Technical Sales & Service Support