Operations Officer - London, United Kingdom - Turkish Bank UK

Turkish Bank UK

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities:

Process inward debit and debit clearings for the branches, to authorise and deal with HSBC clearing, debits & credits, mailbox with standing orders on daily basis
Carry out-processing duties in accordance with the Bank's policies, and Financial Crime and Anti-Money Laundering regulations.
Liaise with branches, HSBC and other banks in order to resolve outstanding items on the Nostro reconciliation
As MLO, file note and report any suspicious transactions to the MLRO, and monitor that all operational processes are carried out in accordance with the Bank's policies and procedures, and Financial Crime and Anti-Money Laundering regulations
Deal with customer cheques within set timeframes
The preparation of payment orders & money transfers
Inputting of swift payments and amendments
Verifying/authorising/payments amendments on Swift and Globus
Deliver a high quality customer service at all times
Provide cover for Back Office when necessary

Is responsible for inputting deals into Temenos as part of the Treasury and Credit back office operation team.

Liaise with the Branches under the guidance of the Team Leader to check account opening forms, initial AML checks, relevant scanned documents and the Globus entries.

Assist the Team Leader as required and directed.

Call Centre (Rotation)

To order cheque, paying in book, bankers' draft, counter cheque, HSBC paying-in book.
To follow up of LLOYDS TSB TRY reconciliation.
Helping customers with internet banking and provide sufficient information about the procedures.
Carry out any operational processes in accordance with the Bank's procedures, and Financial Crime and Anti-Money Laundering regulations.
Be aware of potential money laundering transactions and report and file note any suspicions to MLO.
Opening postal accounts
Ordering activating debit cards and resolving issues related to the debit cards.
Inputting swift payments MT103

Experience / Skills / Knowledge:

GCSE level or equivalent degree in English and Maths is required. Willing to further education in banking.
Experience of working in a customer-focussed environment
Experience of successful team working.
A good understanding of the bank's products,services and processes and of the customer relationship.
Computer literate
Articulate and verbally fluent, easy to understand.
A responsible, enthusiastic, self-motivated and flexible approach to work.
A demonstrable ability to work carefully and accurately at all times.
Numerate
Excellent interpersonal and communication skills
Ability to work effectively under pressure to a high standard
A flexible attitude to the team's work, including a willingness to reprioritise and undertake any of the tasks of the Senior Customer Service Officer, often at short notice, as directed by the Team Leader or the Senior Customer Service Officer.

Schedule: