Patient and Carer Experience Coordinator - Wrexham, United Kingdom - Betsi Cadwaladr University Health Board

Betsi Cadwaladr University Health Board

Verified Company

Wrexham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking to appoint a Patient and Carer Experience Co-Ordinator to support the service at Wrexham Maelor Hospital and to provide support across the wider North Wales service.

This post is fixed term for 12 months due to - meet the needs of the service

The role of a Patient and Carer Experience Co-Ordinator is to provide co-ordination and administration support for a range of new and existing services provided by the Patient & Carer Experience Team.

The Patient and Carer Experience Co-Ordinator will report to the Patient Experience Manager and will work closely with the Patient Advice Liaison Support (PALS) Officers and the Complaints team.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

The ability to travel within the geographical area is also desirable.

Act as a visible point of contact for patients, carers, relatives, members of the public and staff. To support the service phone line and handling sensitive phonecalls
Support patient, relative and carer feedback through various methods in a variety of clinical settings
Support the PALS service with day to day enquiries and recording activity on the Datix module and working closely with Complaints colleagues
Provide a coordination and support role for a range of existing services delivered by the Patient & Carer Experience Team to ensure that service priorities are met and supporting the development of new services
Actively network and build relationships across the Health Board including Primary Care, secondary care, community and the third sector to promote the work of the Patient & Carer Experience Team
Build and maintain good relationships with management teams, clinical staff and nonclinical staff across the health board
Support the organisation and administration of training initiatives to improve patient and carer experience
Support effective communication of information
Develop and maintain effective IT systems to support the Patient & Carer Experience Team
Produce a variety of weekly, monthly, annual and ad hoc reports reporting on patient and carer feedback and PALS activity. Supporting the feedback of compliments and the weekly Feelgood Friday
Provide general administrative support to the team

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients.

The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.

Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.