Customer Service Advisor - Nantwich, United Kingdom - Fastview360 Ltd

Fastview360 Ltd

Verified Company

Nantwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Fastview360 Ltd are an exciting fast-growing company based in Nantwich who have developed an industry leading commercial vehicle CCTV and incident management system.

We already have a good customer base and are winning new customers because of our innovative system and strong focus on customer service.

We are looking for a motivated individual to join our customer services team

Good communication, problem solving and logical thinking are ideal skills to have, along with a keen willingness to learn; team contribution is essential.

Hands on training will be provided for the role.

Primary Responsibilities:

Providing desk based remote support to our field engineers, assisting with activating SIMS and checking cameras are online.
Remotely, configure and commission equipment using the software we have developed
Manage and maintain customer service requests.
Following all processes with a keen attention to detail.
Helping gather video incident evidence
Any other relevant tasks

Person Skills;

Good communication
Problem solving
Logical thinking
Good Computer Skils
Team contribution
Organised
Punctual
Working in busy environment / understand urgency and priority of support.

Any experience or interest in the following would be an advantage

CCTV
Video Editing

Location:
Our primary office is located just outside of Nantwich.

Hours: 40 hours

£12 per hour - review after 6 month probation

Job Types:
Full-time, Permanent

Salary:
£12.00 per hour

Benefits: