Site Support Team Leader - London, United Kingdom - Rio Tinto

Rio Tinto

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Team Leader

Be part of a group that is safety driven and values inclusion
Opportunity to work in a world class organisation
Exposure to global operations, processes and stakeholders
Role based in London

About the role

_ Finding better ways to provide the materials the world needs._

We are looking for an
IT Support Team Leader - London with the aim of contributing to the IS&T customer service reputation by maintaining a high level of customer focused service through consistent delivery of professional and polite support.

Coordinate and oversee Site Support services for our customers in London Headquarter operations and also in the EMEA region.
Ability to mange internal and external "key" stakeholders
Deliver end to end visibility of Rio Tinto's Site Support Services from an operational perspective.
Work collaboratively with various IS&T teams to ensure that first level support of their managed equipment and services is agreed and understood.
Contribute to the Site Support roadmap for Rio Tinto, bring operational and support considerations together with technical and architectural considerations from other parts of IS&T and the broader business.
Build and maintaining relationships with our key vendor partners.
Lead our vendor partners to meet our requirements and identify and implement opportunities for cost savings.
Ensure operational risk is well understood and controls are in place and maintained to mitigate or eliminate.
Contributing to the IS&T customer service reputation by maintaining a high level of customer focused service through consistent delivery of professional and polite support
Managing and aligning customer expectations against IS&T priorities to ensure all incidents and requests are managed in line with operational requirements
Work with key contacts at the Business Unit level in order to gain a better understanding of their operating environments to ensure Service Support alignment.
Managing complaints and escalations in a serviceoriented manner.
Commitment to Health, Safety and Environment (HSE) policies, procedures and activities.

What you'll bring

A strong safety mindset
Previous experience leading "Frontline" Technology Teams
Demonstrated Leadership skills
Experience working on an Enterprise Operations team.
A Bachelor's Degree in IT or equivalent
Excellent communication skills, both written and spoken.
Good relationship building skills
A successful track record of vendor and contract management.
Experience with coordination and management of resources.
A broad understanding of IT equipment and systems.
ITIL experience

It will also be beneficial if you have:

Working in the IT department of a Global diversified corporation

What we offer

A work environment where safety is always the number one priority
A competitive salary package with annual cash incentive awards for eligible employees
Career development & education assistance to further your ambitions
Access top tier familyfriendly health and medical programs and pension plan
Wellbeing benefits
Generous Rio Tinto employee share program
Employee Assistance Program
Ongoing individual wellbeing support for you and your family for personal and professional matter
Leave for all of life's reasons (vacation/annual, paid parental, sick leave)

About Rio Tinto
Rio Tinto is a leading global mining and materials company.

We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for almost 150 years and operate with knowledge built up across generations and continents.

Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards.

But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.

Where you'll be working
Rio Tinto's global headquarters is situated in St.

James's Square, in the City of Westminster, London, on the edge of the West End, and is the site of the group's original head office.

Located over several floors, the office is truly a global hub for the business, and is the base for many members of the Executive Committee.

As such, the grade II listed office reflects the vibrancy of the location, although it also overlooks the tranquillity of the only garden square in the district, and is a short walk from Green Park and Piccadilly underground stations.

Every Voice Matters
We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives