Receptionist / Care Navigator - Ipswich, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Ipswich, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

Two Rivers Medical Centre has an opportunity for a receptionist to join our team on a full-time basis for 37.5 hours per week over 5 days.

We are also happy to consider 2 part-time employees.

There is more to our receptionist roles than answering the phone and making appointments.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

Greeting and directing all patients;
Making appointments and giving out appointment cards, where required;
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
Dealing with requests for information, and managing problems and complaints;
Advising patients of practice procedures;
Registering new patients;
Answering the telephone, promptly.

Please see the attached job description for further details.

Excellent communication skills, with a clear and polite telephone manner;
Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
Experience of working with the general public, being sensitive and empathic in distressing situations;
Confidence to work as part of a team and ability to "think on your feet";
Strong IT and administration skills;
Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us:

As an employee of Two Rivers Medical Centre, you will enjoy the following benefits:

Genuine responsibility from day one
Work with a strong social purpose
A competitive salary with increments based on professional development
Membership of the NHS pension
Support to guide your personal and professional development
Excellent training and development opportunities
Working in a purpose built facility
Working in the largest single site GP surgery in Suffolk
27 days annual leave plus 8 bank holidays (prorata), increasing with continual years of NHS service

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