Retail Sales Associate - London, United Kingdom - Hard Rock International (USA), Inc.

Hard Rock International (USA), Inc.

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:
The Retail Sales Associate (RSA) is the ultimate guide through the guests' shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience.

As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities:

Basic functions of the Retail Sales Associate include:

Greeting guests
Answering questions accurately and politely
Answering the phone
Making proficient sales transactions using a pointofsale system
Handling cash and other forms of payment
Maintaining proper cash drawer balances
Directing guests to areas/restrooms
Demonstrating impeccable product knowledge
Determining guests' needs by actively engaging them in 1on1 conversations and informing guests of product features & benefits
Suggestive selling using proven techniques (i.e., related items, higherquality items, transitional phrases)
Maintaining a clean and organized store
Maintaining proper product stock levels through retail pulls & inventories
Displaying Retail product through HRC's visual display standards
Performing opening, closing & side duties cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
Assuring the complete satisfaction of each and every guest
Creating memorable experiences
Entertaining guests to create "Raving Fans"

Qualifications:

Job Requirements include:

Must be at least 19 years old
Performing duties which require bending & reaching
Lifting up to 30pound boxes to receive/move product
Standing, for up to 8+ hours
Maintaining a wellgroomed appearance ("having a plan")
Following all uniform guidelines
Practicing all safety & sanitation standards
Recycling products, where possible
Remaining calm in a hectic, fastpaced atmosphere
Demonstrating a high level of organization, attentiontodetail and a senseofurgency
Displaying a positive and outwardly friendly attitude toward guests
Maintaining HRC's 5 core Values and Mission Statement

Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.

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