Internal Communications Manager - Surrey, United Kingdom - Jago Consultants Ltd

Tom O´Connor

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Internal Communications Manager

  • Are you a passionate and driven communications expert that thrives on making a difference? _


We're looking for a communications specialist to help us shape and evolve our internal communications, maximise our people engagement and employer brand in line with the firm's purpose, vision and values.

And we know great communication is at the heart ofhow we do this.


This is an exciting opportunity, in an independent role, for someone who enjoys creating clear, engaging and inspiring communications to drive change.


About the role

The Internal Communications Manager will strengthen our people engagement and employer brand, support with strategic internal communications and help develop our internal communications strategy and plans.

They will be responsible for producing, writing anddistributing written, visual and audio content through a variety of internal channels.


The role is part of both the Marketing and HR team and will work closely with the Business Development and Marketing Director, HR Partner and HR Director.

The role will also support the Management Board, Directors and Key Service Line Leaders with theirinternal communications.

The person in this role would develop relationships with key stakeholders and people across the firm and be comfortable regularly visiting our offices in London, Kent and Sussex


Key responsibilities include:


Internal communication strategy

  • Manage the internal communication strategy and create communication plans to help us shape and evolve it moving forwards.
  • Implementation of the strategy and plan ensuring its commercial relevance within the firm.
  • Regular reporting with analysis and recommendations based on internal metrics, feedback, trends and usage of internal channels.

Employer brand and people engagement

  • Support a collaborative culture and be an advocate for the Kreston Reeves brand, purpose, values and vision.
  • Supporting HR with the internal and external promotion of employer brand.
  • Seeking and gathering feedback from people internally about internal communications and issues.
  • Organising the firm wide people engagement survey, managing the communications and supporting with driving forward the changes as a result of feedback.
  • Empowering your colleagues and amplifying their voice through the staff forum.
  • Keeping colleagues informed and inspired about our progress.
  • Helping to drive forward initiatives to improve equality, diversity, inclusion and wellbeing.

Internal channel management

  • Oversee the performance, development and utilisation of internal channels including the intranet and internal social media. Working with IT, service/sector/central teams and secretaries as required.
  • Consistently look to improve user experience, searchability and quality and consistency of communications and content.
  • Designing and implementing internal content strategy and responsible for curating content and usage.

Internal communications and campaigns

  • Create engaging communications, content and campaigns that help us live by our purpose and values and deliver on our vision.
  • Responsible for organising, supporting and implementing central internal campaigns and events, including webinars or broadcasts.
  • Copywriting internal communications and external communications in relation to employer brand or KR community.
  • Creating content working with external agencies when necessary including graphics, reports, videos, podcasts etc.

Change management

  • Create and manage communication plans for new systems, processes, offices, and any other change that impacts people internally.

About you


This role would suit an enthusiastic and proactive communications manager who has experience across a wide range of internal communications, channels and platforms and can demonstrate how they've made a difference to employer brand and people engagementpreviously.


You enjoy joining various communications up to maximise impact and translating jargon and complex issues into clear, concise and engaging communications that help people internally feel informed, engaged and inspired.


As well as having excellent written and oral communication skills, you have strong organisation and planning skills and great attention to detail.

You're confident building relationships at all levels, giving considerate feedback and providing a fresh approachto existing communication and engagement methods.


You're a hands-on manager who enjoys working in a fast-paced environment which often means having to prioritise multiple and competing activities.

You have a digital mindset know how to get the very best out of tools, channels and platforms, including design and editing software, and you're keen to learn and keep up-to-date with emerging trends and technology.


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