it crisis resolution specialist - Greater London - beBeeincident

    beBeeincident
    beBeeincident Greater London

    3 days ago

    Job title: Major Incident Manager

    Description

    A Major Incident Manager will handle critical incidents and lead the resolution process to minimize downtime.


    Key responsibilities include managing incident processes, collaborating with stakeholders, and implementing operational improvements. The ideal candidate should possess strong leadership skills and experience using ServiceNow to drive IT service reliability. This is a challenging role focusing on enhancing customer communication during high-pressure situations.

    The successful candidate will have:

    • Proven experience in ITIL Foundation certification
    • Familiarity with PowerBI for data-driven decision making

    This role requires strategic thinking, effective problem-solving, and excellent communication skills to ensure seamless collaboration across teams. We offer a dynamic work environment that fosters growth and innovation.


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