Global Operations Administrator - Swindon, United Kingdom - Imagine Cruising

Imagine Cruising
Imagine Cruising
Verified Company
Swindon, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title - Global Operations Administrator


Position - Full Time - Permanent


Salary - £23,000-£25,000


Reporting to - Operations Supervisor


Benefits - Company Bonus scheme + Pension contributions + Medical Benefit

About Imagine Cruising


Established in the UK in 2011, founded by experienced travel entrepreneur and CEO Robin Deller along with co-founder Natalie Maye.

Imagine Cruising are experts in creating luxury Cruise and Stay Holidays, selling over 60,000 holidays a year with a turnover in excess of £200m.


Located in the UK, our Head Office is home to a team of over 200 who specialise in creating competitively priced, unique cruise packages targeted at both traditional cruisers and the "new to cruise" market.

In addition to our cruise holidays, we also create a selection of luxury land-based holidays that are unique to every individual that take them on a journey into the heart of a region.


Expansion over the years have enabled us to open offices in South Africa, New Zealand and Australia (Brisbane & Perth) with a total of over 300 employees globally.

Imagine Cruising believes in developing the knowledge, capability, and skills of all staff throughout the company.

That may mean from time to time we will ask staff to be flexible in working and supporting different areas of the business either within your own team or through working with colleagues on projects and activities around the business.

This will help develop both individuals and the company as a whole in our fast moving and developing business.


Job Purpose


As we continue to grow, we are looking for an operations administrator to support the delivery of all elements of the holiday package to meet the required customer service standards.

The role is based in the UK but will expedite our operational delivery across all of our markets.

We are looking for an individual who has the required passion, skill and attention to detail and who can deliver excellent results in a fast changing and entrepreneurial business.


Typical activities

  • Responsible for downloading and managing internal and supplier manifests for both cruise and holidays
  • Ensuring all manifests are accurate and delivered in time frames set out in Operations procedures.
  • Booking elements of our customer trips with suppliers this would include hotels, transfers, packages, ferries, tours and more
  • Updating and managing the operational Month Plan
  • Updating passenger files and individual holiday elements
  • Contribute positively to company income by ensuring zero errors
  • Evaluating customer satisfaction through the producing and sending out of customer satisfaction surveys.
  • Proactively manage workloads and deadlines to deliver expected standards
  • Preparing customer itineraries.
  • Deliver the highest standard of friendly service, both internally and externally.

Skills set required:


Essential

  • Must be thorough and have excellent attention to detail
  • Strong Administration Skills
  • Must have great organisational & time management skills
  • Motivated to have new experiences, responsibility and accountability

Desirable

  • Travel industry experience would be beneficial but not essential.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£25,000.00 per year


Benefits:


  • Company pension
  • Free flu jabs
  • Free or subsidised travel
  • Life insurance
  • Onsite parking

Schedule:

  • Day shift

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Swindon: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Application deadline: 23/03/2023
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