Support Worker - Birmingham, United Kingdom - Sorrento Staff

Description

Experienced Support Worker Required to work across multiple locations in Birmingham

Send your CV

Full driving license and own car


Salary:
£10 per hour depending on experience.

We provide accommodation and support services to individuals who have fallen on hard times.

We aim to break the cycle of homelessness and dependency for vulnerable adults and re-integrate these individuals back into the community.

We currently provide high quality accommodation services across Birmingham, and we are rapidly expanding into new local authority areas and developing housing partnership with landlords.

We have built a strong foundation with our service model and now our goal is to expand and grow our business.

Our vision is to 'break the cycle' of homelessness for vulnerable adults.

In order to help us to break the cycle, we would like someone who has the following qualities:

• Passion
• we are inspired to care and determined to deliver
• Learning from experiences to constantly improve and develop methods
• Responsibility taking ownership understanding where liabilities lie and acting accordingly
• Respect both being and being given to create productive relationships with clients.
• Equality no disparity between services offered to individuals regardless of their situation
• Commitment not only to the individuals but also reaching our goals
• Honesty saying it as it is.
• Job Purpose

To provide a support service to vulnerable homeless adults living in supported accommodation.

To be aware of the housing support and wellbeing needs of individual residents and ensure these needs are met by obtaining help from appropriate agencies, to enable residents to maintain independent living.

To work flexibly in a team that provides 24/7 day a week service to residents.

This role requires the post holder to liaise with a wide variety of agencies including the ambulance service, Health and Community Services, Community Mental Health Team, Carers, Doctors, Police etc.

• Organisational Position

Reporting into Supported Housing Manager

• Key tasks, duties and accountabilities

Housing management duties

• Advise and assist residents with enquiries about rent payments, service charges and support charges.
• Advise and assist with claims for housing and other benefits available vulnerable homeless adults.
• Defuse resident conflicts and antisocial behaviour.
• To be aware of any safeguarding concerns. To report, where appropriate, any safeguarding issues to the relevant Safeguarding teams and Supported Housing Manager. Attend safeguarding meetings, monitor and review where necessary.
• Welcome new residents and introduce them to the services, facilities and emergency procedures of the scheme. Advise and instruct residents on the proper use of fixtures and fittings provided in the properties and in the shared areas.
• Establish and maintain links with the local community, be aware of the resources available to residents within the community and encourage residents to make the scheme into a neighbourly and mutually supportive community.
• Immediately notify Supported Housing Manager of any major incidents eg fire, criminal activity, breakdown of alarm, heating, loss of electric supply.
• Work in accordance with lone worker and staff protection procedures.

Support duties

• To be aware of the individual wellbeing of each resident by making a minimum of x1 weekly face to face or verbal contact in accordance with agreed procedures. Visit residents identified as being 'at risk' daily.
• Identify, monitor and review the care and support needs of residents and make referrals to the appropriate statutory or voluntary agencies on behalf of the resident.
• Liaise with the residents, families, carers and personnel from Health and Community Services, Community Mental Health team, GPs and other agencies and to participate in care and support planning,
• Promote, support and if necessary organise communal activities with residents, to include health and wellbeing and education events, encouraging maximum use of the shared facilities by the residents.
• Work and liaise with the Supported Housing Manager daily.

General

• To work within the procedures, processes and guidance.
• To provide information, guidance and advice as appropriate.
• Prepare and review housing support plans and risk assessments, carry out any follow up actions and monitor outcomes for each resident. Ensure weekly support session reports are filed for each client user.
• Work effectively as part of a team.
• Work within the guidelines included in the professional boundaries procedure and ensure the highest standards of confidentiality relating to individual residents are maintained.
• Maintain an efficient manual and computerised administration system for supported housing. Maintain the record of resident contact daily in accordance with the agreed procedures.
• Attend staff meetings, training sessions and other meetings as required.
• Perform