Service Administrator - Copford, United Kingdom - SVC Solutions

SVC Solutions
SVC Solutions
Verified Company
Copford, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Salary & Benefits

  • Salary 25k depending on experience
  • 20 days holiday + bank holidays raising by 1 extra day each full year of service to a maximum of Pension Employer contribution is 5%, Employee contribution is 5%. AVCs can be made through arrangement

About the role


Your role as Administrator is integral to the Water Services Department (South), working closely with the Water Services Manager to provide support in all day-to-day operations of the department in order to deliver good customer service and further develop customer relationships.


Line Manager:
Service Office Manager (South)


Direct Reports:
N/A


In this role your key responsibilities will include:

  • Answering the Service Office phone
  • Scheduling and making appointments for maintenance jobs
  • Raising call outs
  • Handling all customer enquiries in a polite manner, providing good customer service at all times and forging good relationships with clients and other departments
  • Preparing oneoff service quotations
  • Submitting permits
  • Providing relevant paperwork to customers; RAMS, visit reports, etc
  • Assisting with day to day Service Office tasks
-
Essential qualifications, experience and skills required:

  • Confident user of Microsoft Office
  • Organised and selfmotivated
  • Attention to detail
  • Customer focused
  • Commercial awareness
  • A pleasant and friendly "can do" attitude

Qualifications, experience and skills to develop:

  • Basic systems knowledge
  • Further develop planning skills
  • Work as part of the 24/7 Callout Duty Manager team

INDHIGH

Job Types:
Full-time, Permanent


Salary:
£25,000.00 per year


Benefits:


  • Company pension

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Copford, Essex: reliably commute or plan to relocate before starting work (required)

Experience:

- service admin: 1 year (preferred)


Work Location:
In person
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