Customer Account Coordinator - Newbury, United Kingdom - Jo Thompson Recruitment Limited

Jo Thompson Recruitment Limited

Verified Company

Newbury, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is a leader in the international forest products trade, headquartered in Boston, USA.

It is a family owned business and a subsidiary of the Kraft Group of Companies, with interests in sports and entertainment, real estate, paper & packaging, and forest product trading.

Working with customers in over 80 countries worldwide, or client is the largest independent forest product trading company in North America.

The company trades a diverse range of soft commodities across Europe, North America, South America, Middle East and Asia. They are a dynamic, entrepreneurial company positioned for growth over the next 2-3 years.

Responsible for the administration of the company's recyclate facilities management contracts and reporting on supplier material quality via site visits.

Hybrid role with the opportunity of working from home on average two days a week.

Key Responsibilities

Facilities Management contracts:

Administration review of current processes to determine best practice in line with parent company procedures.
Working closely with external contractors and internal management to manage service expectation of our customers.
Liaising day to day the appropriate/relevant information via management of the Domestic collection's mailbox to contractors/suppliers and customers sites.
Gathering and compiling monthly reports detailing the contractors service provided at the various locations across the country to Facilitate monthly reporting to our customers, as well as internal administering of the account.
Compiling the Buy and Sell report monthly for internal use.
Compiling the site level collection reports and selfbill invoices to be sent to customers monthly.
Complete annual contractor audits, with completion reviewing current segregation performance and strategy in order to relay and manage improvements with contractors all to ensure recycling profits are maximised.
Weekly / monthly video calls with supplier account managers and site level management for regular market, cost, price and general day to day updates.
Management of IFP sold volumes through communication with the relevant internal sales staff.
Order processing including budgets, credit requests and sending to suppliers/customers.

Bookings

Arranging bookings, collections and deliveries in line with supplier/customers' expectations be this by trailer or container at the various sites.
Processing accounts functions to ensure all vendors paid in good time and within internal deadlines.

Supplier site visits:

Visiting supplier sites around the country as required to inspect material quality

We are seeking a competent administrator with proficient Excel skills.

The ability to process work accurately in a fast-paced working environment, whilst demonstrating your ability to build professional relationships, and deliver exceptional customer service will be paramount for success in this role.

You will need to hold a clean driving licence and own a car.

Job Type:
Permanent

Salary:
£25,000.00-£27,000.00 per year

Benefits: