Rent Officer - Lowestoft, United Kingdom - Hales Group Limited

Hales Group Limited

Verified Company

Lowestoft, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hales Group a seeking a Rent Officer to manage and monitor the rent accounts of residents in a given patch.

Work closely with the other members of the team as well as other agencies to ensure a coordinated approach is maintained in dealing with the managementof rent arrears.

Our client are based in Lowestoft, but this is a remote working role so we welcome interest from other locations in the UK.

This role is to support with a project with is likely to be 12 months.

Rent Officer Duties will include but not limited to:

Pursue recovery of all debts in relation to current tenants in the given patch of properties
Work with colleagues to develop crossdepartmental solutions to effectively manage rent arrears and minimise financial loss.
Contact, correspond, and negotiate with tenants in arrears and their representatives both facetoface, by telephone and in writing to ensure swift action is taken by tenants to reduce and clear their arrears.
Manage account queries, interpret customer information, in order to deal with enquiries and cases making appropriate adjustments when required.
Liaise with the Court bailiffs and our clients own tradesmen to arrange evictions from properties.
Ensure full and complete digital documentation is kept on all aspects of rent account management on the Housing Management system ensuring compliance with GDPR regulations.
Take a proactive approach to ensuring swift contact as soon as arrears start to accumulate to ensure they are addressed early by tenants and not allowed to build up unnoticed.
Report any repairs, maintenance, health & safety hazards, customer enquiries, breaches of tenancy, safeguarding or vulnerability that are identified through contact with tenants.
Ensure that the policies, procedures, and requirements of the our client are met in an effective and efficient manner which provides optimum value for money.

To be considered for the role of Rent Officer you must:

Previous experience of working in a housing environment, and liaising with various partners and agencies.
Knowledge and good understanding of Housing Law, Housing Benefit Regulations and Welfare Rights.
Dealing with the public in difficult situations.
Display a confident, professional and friendly approach at all times
Ability to recognise potential wider social concerns that may be apparent when carrying out duties such as safeguarding of children and vulnerable adults, domestic violence etc.
Self motivate, adaptable, diplomatic and enthusiastic.
The post will involve access to vulnerable adults and children on occasions.

HOURS:
Full Time 37 hours per week Monday to Friday (part time will be considered)

DURATION:
Temporary for 12 months

LOCATION:

REMOTE

PAY RATE:
Banded Rate - DOE

Why work through Hales Group?