Guest Service Host/hostess - Bristol, United Kingdom - On Verve

On Verve
On Verve
Verified Company
Bristol, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Summary of the role:

We are looking for a passionate customer service Welcome Host that loves variety in their day-to-day work life.

As every day is a different day as you will be a host, entertainer, supporter, and planner whilst still offering a personable service at all times.

This role is based on our client's site which is in the corporate industry.


Who is On Verve?


We bring a fresh approach to the guest services sector by providing service with enthusiasm through our dedicated team of DayMakers.

Our solutions have been designed for both Guests and Employees and incorporate the latest workplace trends. Our core ethos is to be the 'makers of someone's day'.


Main Duties:


  • Giving a ridiculously amazing service to tenants and guests by being you
  • Creating and giving a warm welcome to every visitor, employee, and client
  • Inbox Management and support every enquire until a solution has been found
  • Maintain a professional way at all times including a high level of presentation
  • Liaise with the Occupiers receptionist to ensure visitors have a smooth entry to their visiting company
  • Work cooperatively with staff and facilities management contractors/cleaners.
  • Ensure any form of visitor registration takes place/ issuing passes
  • Take ownership of landlord floors and the surrounding areas to create the best user experience
  • Help to resolve unexpected issues that could affect the guest experience
  • Creating Standard Operating Procedures
  • Undertake project work in periods of low demand. This may include, but is not limited to, administrative tasks

Qualifications:


  • Experience within Customer Service preferably within the corporate sector
  • Exceptional written and oral communication
  • Good Interpersonal/people skills this is a lone working role
  • Excellent time management skills
  • Enjoys change no two days are the same
  • Ability to use initiative to manage workload
  • Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
  • Attention to detail
  • Excellent IT skills within Microsoft Suite (Outlook, PowerPoint, Excel, Word, Teams) and Canva
What will happen next?

  • If we feel you have the relevant skills for the role, we will arrange a culture chat, which is a twoway conversation and could lead to an interview if you can demonstrate verve.
  • Being passionate about personality means we are dedicated to attracting and retaining enthusiastic and talented DayMakers aka team members from a range of backgrounds and we encourage equal opportunities for all.

Job Types:
Full-time, Fixed term contract

Contract length: 12 months


Salary:
£12.00-£12.75 per hour


Benefits:


  • Company pension

Schedule:

  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Bristol: reliably commute or plan to relocate before starting work (required)

Experience:


  • Hospitality: 7 years (preferred)

Work Location:
In person

Expected start date: 04/09/2023
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