Remote Outbound Sales Team Leader - London, United Kingdom - Sensée Ltd

Sensée Ltd

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Do you live in
Northern Ireland and have experience of leading a sales team? Would you like to work fully remote, with a base salary of £26,231 and on target team earnings exceeding £30,000....

APPLY TODAY

Here at
Sensée we believe in bringing work to people and not people to work, so join us today And what does
Sensée mean? It's French for
"it makes sense".

We are looking to invite a new
Contact Centre Sales Team Leader to join our partnership with
a leading energy provider in Northern Ireland..

You will oversee a team of fully remote working Energy Sales Advisors; supporting, motivating and coaching daily.

Reporting directly to our Service Delivery Manager you will work as an integral part of our support and management team, with responsibilities to motivate colleagues, monitor KPI's, converse with the end client and
maximise sales performance.

What you will you do as a Contact Centre Sales Team Leader

Manage, develop and motivate a team of home based Energy Sales Advisors in delivering an outstanding customer experience to
existing customers on an outbound basis

***:

Monitor KPI's and compliance through our call monitoring process, with a keen eye on quality
Keep motivation levels high and and provide support to ensure sales per hour ratios are achieved
Support and promote continuous improvement within your sales team
Partner with our Training function to ensure the team are fully empowered and able to succeed, both on the account and for internal promotional opportunities
Participate in the direct client relationship in multiple forms including regular teams meetings
Take ownership of employee relations with support and guidance from our HR function
Offer live support calls to home agents, that include coaching and providing feedback
Support the partnership and Service Delivery Manager with the management of the account, maximising operational performance and sales performance.
Be an integral part of the Sensée family, whose ethics, values, connectivity, and relentless innovation have blazed a trail for over 18 years

Benefits:

Pension
Employee Assistance Programme (EAP)
22 days plus bank holiday Increasing holidays, based on length of service

Perkbox

Discounts on major retailers
No daily commute
Be part of a fantastic team representing a leading brand

About You:

What we're looking for in a Contact Centre Sales Team Leader

Strong knowledge, experience and understanding of contact centre processes and operations
Previous experience in an outbound contact centre sales role
Previous experience in a sales role, at a team leader or manager level
(ESSENTIAL):
Proven ability to build relationships and manage effectively in a remote environment
Proven track record of people management, coaching, empowerment and engagement
Strong interpersonal and organisational skills
Excellent written and oral communication skills
Comfortable within an IT driven environment with experience of MS Office including Outlook, Excel and PowerPoint
Ability to work effectively in a 100% remote working business
Willing to travel to our clients site from time to time (fully expensed)
Able to provide own equipment and connection that meets Sensée requirements
You will be able to provide a suitable home office space that is not a shared and suitable equipment

About Us:

Established in 2004, Sensée are the industry leaders in outsourced customer service. From the start, sustainability has been a key focus for us.

By eliminating the daily commute and utilising our own equipment, our model reduces the carbon footprint of every colleague and our business.

Ethical practises that protect our local communities and worlds resources has always been at the heart of what we do at here at Sensée.