Help Desk Operator - London, United Kingdom - Fast Driving Test Booking LTD

Description

About us
Our company is a small business in London, IG1 2UG. We are professional, agile and professional.


Our work environment includes:

• Modern office setting
• Food provided

Job Title:
Help Desk Operator


Employment Type:
Full-time, 40 hours per week


Salary Range:
£23,800 - £25,000 gross per annum


Location:

LONDON

Company Overview:

[Company Name] is a leading provider of [insert brief description of company's products/services]. We are dedicated to delivering exceptional customer service and technical support to our clients. We are currently seeking a Help Desk Operator to join our dynamic team and assist our customers with their technical inquiries and issues.


Position Overview:


Key Responsibilities:

• Respond to customer inquiries and technical support requests in a timely and professional manner.
• Troubleshoot hardware, software, and network issues to identify the root cause of problems.
• Provide stepbystep instructions and guidance to customers to resolve technical issues.
• Escalate unresolved issues to the appropriate department or senior staff member for further investigation.
• Document all customer interactions, technical issues, and resolutions accurately in the help desk ticketing system.
• Collaborate with other team members to share knowledge and best practices for resolving technical issues efficiently.
• Keep abreast of the latest technology trends and updates to provide the most uptodate support to customers.
• Maintain a positive and empathetic attitude when interacting with customers to ensure a positive customer experience.
• Adhere to company policies and procedures regarding customer service and technical support.

Qualifications:

• Previous experience in a customer service or technical support role preferred.
• Strong knowledge of computer hardware, software, and operating systems.
• Excellent communication skills, both verbal and written.
• Ability to work well under pressure and in a fastpaced environment.
• Flexibility to work occasional evenings, weekends, or holidays as needed.

Benefits:

• Competitive salary within the specified range.
• Opportunity for career growth and advancement within the company.
• Comprehensive training and support provided.
• Health insurance and other benefits package available.
• Friendly and collaborative work environment.

Application Process:


Salary:
From £23,800.00 per year


Benefits:

• Language training provided

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Work Location:
In person

Expected start date: 10/04/2024