Income and Membership Processing Services - Manchester, United Kingdom - UNISON

UNISON
UNISON
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The role:


The Income and Membership Processing Service (IMPS) Unit within the RMS Operations department, is a service resource for the provision of income processing and member services and is made up of one team leader, one co-ordinator and 27 Team members.

It's based in the Manchester Regional Office and delivers critical membership processing functions like Membership Income collection and allocation, processing of new joiners and member payment reconciliation processes.


The person:


The IMPS Team leader is responsible for the day-to-day running of the department as a whole as well as the direct line management of the co-ordintaor and financial roles within the unit.

This role is a key management position within the RMS/Membership Operations team.

To be considered for the role you must have:


  • Comprehensive knowledge of membership and subscriptiontype systems for large organisations including processing subscription files, direct debit processes and manual payments.
  • Excellent communication skills including the ability to train and support staff on membership and financialtype systems.
  • Ability to manage a critical multiservice operation including setting standards, planning, monitoring evaluating progress and problem resolution.
  • Proven ability to deploy appropriate resources to ensure key operational activities are met.
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