Training and Quality Supervisor - Warwick, United Kingdom - James, Welton, Price, Bird, Wheatley & George

James, Welton, Price, Bird, Wheatley & George

Verified Company

Warwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NFU Mutual, a prominent general insurer and financial services company, has been dedicated to serving the rural community for over a century.

Our Central-South Warwickshire & Pershore Agency, spanning four strategic locations in Warwick, Stratford-upon-Avon, Henley-in-Arden, and Pershore, stands committed to delivering unwavering customer service excellence while upholding the highest standards of quality and audit results.

Position:
Quality & Training Supervisor

About the Role:

This presents an exceptional opportunity for an individual passionate about delivering unparalleled quality results through effective and approachable training methodologies.

As a Quality & Training Supervisor, you will be an integral part of our established yet rapidly growing business, surrounded by a dedicated team committed to consistent excellence across quality, customer service, and business growth.

Key Responsibilities:

Deliver highcalibre training across all business roles to ensure robust onboarding and continuous development for our employees.
Cultivate a friendly, approachable demeanour while maintaining a rational and reasonable approach to managing risk throughout the business.
Coach individuals to support daily activities and actively foster their development to maximize their contributions to our business objectives.

Key Duties:

Coordinate efficient agency training to meet business requirements, facilitating outstanding customer service and effective risk management.
Ensure compliance with key regulatory processes and controls, including monthly audit reporting, FCA breach investigations, and NFUM training and competence.
Foster strong, nurturing relationships across the organization to facilitate efficient and effective delivery of business objectives.
Drive continuous improvement initiatives throughout the business.
Assist the Q&T Leader in identifying and managing complaint trends and/or risks.
Promote and establish robust risk management practices within the Agency.
Motivate and develop direct reports and the wider team to achieve business objectives.
Collaborate with the Head of Operations to enhance existing business culture and cultivate a progressive, supportive, and professional environment.
Monitor and fulfil our training and competency requirements, overseeing the management of licenses within the agency to ensure a skilled and monitored staff.

Qualifications and Skills:

Demonstrable experience in delivering highquality training across various business functions.
Strong interpersonal skills with a friendly and approachable demeanor.
Ability to manage risk in a rational and reasonable manner across different business areas.
Proven track record in coaching individuals to support both daytoday activities and longterm development goals.
Familiarity with regulatory requirements and compliance frameworks in the financial services sector.

How to Apply:

If you are excited about contributing to a dynamic and growth-oriented environment while ensuring top-notch quality and training standards, we invite you to apply.

NFU Mutual is an equal opportunity employer and promotes diversity in the workplace.

Join us in shaping the future of quality and training at NFU Mutual

Job Types:
Full-time, Permanent

Salary:
£21,675.10-£35,947.71 per year

Benefits: