Claims Validation Handler - Swansea, United Kingdom - ERS Administration Services

ERS Administration Services
ERS Administration Services
Verified Company
Swansea, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Overview:
Do you have recent Personal Injury or Credit Hire experience?

Our Claims Validation Handlers prevent and detect motor claims fraud defending the company from suffering unnecessary losses.

They do this by managing a portfolio of suspected fraudulent claims by conducting desktop enquiries, including database searches and arranging investigations appropriate to the claim to achieve a cost-efficient conclusion and mínimal financial loss to the company.

The location for this role is our Swansea office and the classification is Hybrid.

Typically, this has entailed three days collaborating with colleagues in the office and two days working from home per week.


Reporting to a Claims Validation Unit Team Leader your main responsibilities in the role will be to:

  • Investigate and resolve fraud claims in order to drive optimum outcomes whilst controlling the investigation and litigation costs
  • Manage referral allocation to ensure that appropriate cases are retained, development feedback provided to individuals on cases that are returned to business units and use the information to constantly review the Fraud Indicators & Mandatory Referrals into CVU
  • Assist in identifying threats and opportunities in the market and external environment
  • Contribute to the development of change solutions to optimise ERS technical and operational response
  • Identify contribution and other recovery issues and ensure that these are successfully pursued

What you'll get in return:


  • 25 days holiday
  • Discretionary bonus scheme
  • Employee assistance programme
  • Annual holiday buy (up to 3 extra days)
  • Salary sacrifice benefits
  • Annual benefits reviews
  • Professional qualifications and study support

We'd like to hear from you, if you have:

  • Excellent decision making and problem-solving skills, capable of defining problems clearly and logically and able to make key decisions in order to achieve your goals
  • Commercial awareness and will be aware of the effect that internal and external variables can have on business operations
  • A strong knowledge of dealing with Indemnity, Liability, Credit Hire, and Personal Injury is highly preferable
  • Knowledge of fraud indicators
  • Awareness of pre and post litigation procedures
  • Current knowledge of compliance, regulatory and statutory requirements

Additional Information:


  • A full job description can be seen here.
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