Patient Support Advisor - Whitley Bay, United Kingdom - Marine Avenue Medical Centre
2 weeks ago
Description
MARINE AVENUE MEDICAL CENTRE
PERSON SPECIFICATION
POST
Patient Support Advisor
DEPARTMENT
Patient Support Team
ESSENTIAL CRITERIA
Excellent people skills
DESIRABLE CRITERIA
EDUCATION/
QUALIFICATIONS
Educated to GCE/GCSE standard
Good command of Maths and written English
RSA stage II/NVQ level 2 in Administration, or equivalent NVQ in Customer Service or equivalent.
EXPERIENCE
Previous experience of carrying out general admin procedures in a reception/administrative/secretarial environment.
Experience of public-facing role.
Experience of inputting accurate and timely data onto electronic systems.
Previous experience of working in an NHS office environment.
Experience in using computer programmes including healthcare systems.
Experience of EMIS computer system.
SKILLS/ABILITIES/KNOWLEDGE
Excellent people skills
Excellent keyboard skills
Good IT skills (MS Office)
Excellent telephone manner
Experience of working with a minimum of supervision, within standard operating procedures.
Able to organise own day to day tasks.
Knowledge of Information Governance and Caldicott principles.
Previous training in or knowledge of principles of Safeguarding Children and Vulnerable adults.
A knowledge of the basic principles of infection control.
QUALITIES AND ATTRIBUTES
Ability to adopt an appropriate style and method of communication.
Model behaviours that treat others with dignity, respect and compassion.
Good listening skills.
Flexible approach to work.
Professional attitude towards patients and their families.
Clear understanding of respect and confidentiality.
Ability to work on own and maintain confidentiality.
Ability to meet and deal effectively with people.
Ability to work under pressure/stress.
Ability to work as part of a team.
Incremental pay increase on completion of 6 month probation period.
Job Types:
Part-time, Permanent
Salary:
From £9.75 per hour
Benefits:
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
COVID-19 considerations:
Staff are required to provide vaccination history; masks are required to be worn on site; surfaces are sanitised regularly.
Ability to commute/relocate:
- Whitley Bay, NE26 3LW: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you available to work any shift between 8am and 7pm Monday to Friday? If not, what are your available hours? Expected shifts will be 56 hours, 5 days per week, a mix of either starting at 8am or finishing at 7pm
Education:
- GCSE or equivalent (required)
Work Location:
One location
More jobs from Marine Avenue Medical Centre
-
Healthcare Assistant/nurse Associate
Whitley Bay, United Kingdom - 2 weeks ago
-
Patient Support Advisor
Whitley Bay, United Kingdom - 1 week ago