Service Advisor - Cambridge, United Kingdom - Pybus Recruitment
Description
Role:
Service Advisor (Car Dealership)
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Salary: Basic Salary of Up to £30,000 (depending on experience) + excellent bonus - On Target Earnings 35K-40k
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Location: Cambridge, CB5 8SQ
Would you like to work as part of one of the south-east's most well-respected dealerships? If the answer is yes then we have an exciting opportunity for you as our client is looking for a new Service Advisor to join their growing team.
Benefits:
- 22 days annual leave + bank holidays
- Performance and loyaltybased incentives.
- Company pension scheme
Job Purpose:
As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction.
Job Duties:
- To greet all customers cheerfully and attend to their requirements promptly.
- To obtain and record full customer/vehicle details and accurate description of work to be carried out.
- To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
- To inform customers of any delay in completion (Complying with the Company Pledge)
- To maintain the Workshop loading system.
- To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
- To prepare both cash and account invoices.
- To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
- To deal with customer queries and complaints.
- In conjunction with the Service Manager ensuring "Workshop loading" utilises full labour potential.
- To ensure that information required for Warranty items is recorded on the Job Card.
- To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
- To file Job Cards and other documentation.
About You:
- Strong Customer Service / Administrative experience.
- Motor Trade experience is essential
- Excellent communication skills
- Experience in a selling/customer service environment.
- Full driving licence held for a minimum of 6 months and with fewer than 9 penalty points
- Evidence of 'Right to Work' in the UK
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