Customer Call Handler - Rugby, United Kingdom - County Broadband

County Broadband
County Broadband
Verified Company
Rugby, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Are you ready for an exciting new challenge with a successful Gold Standard full fibre network provider?

A little bit about us.
We're not like other broadband providers, and we really don't want to be.

We are currently on a mission to ensure rural communities across East Anglia and Essex can access future ready, hyper fast, full fibre broadband.

After securing a total of £146 million in from our investors, we need you to play a part in our ambitious future

Why join County Broadband.

At County Broadband we believe in giving back to our employees and empowering everyone to develop to their full potential.

We believe in our values of Ambitious, Loyal and Proud
We currently offer some great benefits, that are continuously being reviewed
-
Salary of up to £19,500 per annum:

  • Fully remote working
  • 22 Days holiday, plus bank holidays. Increasing with service
  • Company bonus scheme
  • Access to 100's of discounts via Perkbox
  • Access to Perkbox Medical
  • Eye Care Vouchers
  • Company events
  • Company Pension
  • Sick Pay

Our exciting opportunity
This role is key to support the customer service function. The role will take the lead on booking customer installations and liaising with our build partners.

  • Using data to identify customer connections within FTTP village projects.
  • Using build images create bespoke customer connection documents
  • Schedule installations with County Broadbands build partners
  • Create workflow jobs using the County Broadband task management system
  • Maintain engineer's diaries and track works completed
  • Maintain accurate records of scheduled work
  • Maintain accurate records of contact with customers
  • Identify aborted jobs and reschedule work
  • Providing any necessary data or reports to the Customer Connection Manager
  • Other such reasonable duties within the general scope of the job title, at the Customer Service Managers direction

Your skills and experience

  • Experience in a customer service/call handler role.
  • Proven experience in and administrative role
  • Computer literate
  • Excellent written and verbal communication skills

Salary:
Up to £19,500.00 per year
More jobs from County Broadband
See all jobs of County Broadband