Head of Customer Service - West Midlands, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

West Midlands, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Interim role - 6 months

Manage successful running of a 35 seat contact centre 1 manager + 2 TL reports

About Our Client:

An exciting interim opportunity has arisen for an experienced customer service leader to join a reputable organisation in the West Midlands as the Interim Head of Customer Service.

Develop and execute a comprehensive customer service strategy, aligning with the organisation's goals and objectives.
Oversee the performance of the contact centre, ensuring high levels of customer satisfaction and efficient resolution of inquiries.
Implement metrics and key performance indicators to monitor and evaluate contact centre performance, identifying areas for improvement.
Lead and inspire a small leadership team of customer service professionals (1 Customer Service Manager and 2 Team Leaders), providing guidance and support to maximise their potential.
Collaborate with crossfunctional teams to streamline processes, improve service delivery, and enhance the overall customer experience.
Stay up to date with industry trends and best practices, implementing innovative solutions to drive continuous improvement.

The Successful Applicant:

Proven experience in a leadership role within customer service, ideally within the housing sector.
Strong understanding of contact centre operations, with the ability to drive performance and efficiency.
Exceptional strategic thinking and problemsolving skills, enabling effective decisionmaking and goal achievement.
Excellent communication and interpersonal abilities, with the capability to build relationships with stakeholders at all levels.
Demonstrated experience in implementing customer service strategies and driving positive outcomes.
Flexibility and adaptability to thrive in a fastpaced, changing environment.

What's on Offer:

This role offers
A new exciting role that will enable and encourage creativity and innovation
Initially this role will last approx 36 months, opportunities to stay on at the end of the term may be considered.
Salary £55,000 £60,000 Depending on Experience (paid weekly on a day rate ideally, FTC can be considered if preferred)
All tools for success will be provided
Contact
Katy Bevan
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