Operations Administrator - Newcastle upon Tyne, United Kingdom - Newcastle University

Newcastle University
Newcastle University
Verified Company
Newcastle upon Tyne, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Salary:
£25,742 to £26,444 with progression to £27,979 per annum

Newcastle University is a great place to work, with excellent benefits.

We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.


Closing Date: 17 August 2023

The Role


Are you a highly motivated and enthusiastic individual, driven to deliver exceptional customer service? Do you have a background in Operations? If so, we want to hear from you.


This is an exciting opportunity to join the EPSRC Centre for Doctoral Training in Geospatial Systems, within the School of Engineering.

The Operations Administrator role will require you to provide comprehensive administrative support, working as part of the wider School of Engineering support team to deliver services that support the unit's Senior Management in achieving the strategic aims and objectives of the Centre.


You should have Maths and English at GCSE Level 4 (or equivalent), plus relevant experience in an administrative or customer service role.

We are committed to building and maintaining a fair and inclusive working environment.

The position is available immediately and is offered on part-time basis, 3 days per week (0.6FTE), for a 24 month period.

We would be happy to explore arrangements for blended working and offer flexibility on working patterns.

Key Accountabilities
Support the operational delivery of all unit administrative processes in a responsive and professional manner.

To act as the main point of contact for all enquiries, dealing with queries in an efficient and timely manner, and referring onwards where appropriate, in order to maintain good support mechanisms.

Administration of CDT specific postgraduate research programmes including record maintenance, timetable non-standard modules and working with the CDT Manager for the collation and production of assessment materials, ensuring they are prepared, collated and submitted to deadlines in the prescribed format, including liaison with External Examiners.

In addition, administration of exams and Boards of Examiners processes, including chasing missing marks or anomalies in marks.
To develop, implement and maintain effective office procedures and systems to ensure that support is efficient, timely and accurate.

To act as secretary to meetings including logístical arrangements such as room bookings, agenda preparation and circulation, minute taking and monitoring progress of actions.

To coordinate and organise CDT Cohort induction and training events working in close partnership with PGR and events staff in the School and the Faculty Postgraduate team.

To take the lead on general administrative support to colleagues and students as required, including (but not limited to) purchasing, travel, assisting with the running of events

To work as part of a wider Faculty and unit team and to undertake other duties within the scope and general nature of the grade which may be required.

The Person

Knowledge, Skills and Experience
A flexible attitude to work demands and customers and a commitment to excellent customer service
Good IT skills with experience of Microsoft suite of programmes
An excellent communicator both verbally and in writing with the ability to tailor messages to the appropriate audiences
Ability to follow and implement policies and procedures,
Ability to use initiative and judgement to resolve problems independently
Ability to work calmly under pressure and to manage competing deadlines
Ability of working independently and as part of a team.
Experience of administrative duties, including but not limited to general meeting support, diary management, dealing with enquiries.
Ability to train/develop and manage other staff.

Attributes and Behaviour
A positive, proactive and professional customer focussed attitude.
Excellent communication skills
Works in a planned and structured way
Uses own and others time effectively
Ensures that all activities are completed on time
Keeps fellow team members up to date with progress.
Willing to help others and share workloads
Maintains flexibility in work plans to allow for changing circumstances.
Plans team workload and tasks in a systematic way
Takes responsibility for achieving own targets


Qualifications:

Maths and English at GCSE Level 4 or equivalent plus relevant experience in an administrative or customer service setting

Newcastle University is a global University where everyone is treated with dignity and respect.

As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.


At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.

We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.

In addition, we a
More jobs from Newcastle University
See all jobs of Newcastle University