Technical Administrator - London, United Kingdom - CBRE
Description
Posted- 05-Jun-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative, Engineering/Maintenance- Location(s)- London - England - United Kingdom of Great Britain and Northern IrelandThe purpose of the role is:
Performs a variety of clerical duties to support the organization. Responsibilities may include compiling data, performing calculations, and assisting in the preparation of reports.
Key Tasks:
Performs a variety of clerical duties to support the organization. Responsibilities may include compiling data, performing calculations, and assisting in the preparation of reports.
Types, formats, and produces documents such as proposals, presentations, correspondence, and standard reports.
Establishes and maintains record keeping and filing systems specifically for sub-contractor management, contract performance and client direct reporting.
Maintains calendar and contact database, schedules appointments, completes travel or conference arrangements and may arrange meetings and conferences for an assigned work group.
May perform administrative duties specific to department such as, conducting research, updating databases, and preparing collateral materials for mass mailings.
Responsible for opening, sorting, prioritizing and distributing inbound mail. Coordinates services for outbound mail.
Answers phone calls with regards to inquiries, researching and resolving problems requiring knowledge of department policies and procedures.
Manage assigned reporting systems for PPM performance, change control and Business Incident Reporting
Sub-contractor management programme assistance including finance and performance management
Liaison with operational teams to assist with technical competence training programme delivery, bookings, certifications and refreshers
Accessing and extracting data from the clients CMMS system as a superuser
Assist with on boarding and off boarding of technical team
Assist with annual assessment programme and actions
Other duties may be assigned.
Education
Administration NVQ or equivalent
Some technical FM experience in a similar role
Technical qualification (NVQ/HNC or equal) (Desirable)
Skills:
Strong PC skills, MS Office
Self-motivated and resourceful
Good administrative skills
Well organised and good prioritisation and planning skills
Key focus for this role is to ensure that all FM services are delivered in a confident and efficient manner
Service orientated attitude combined with innovative thinking
Able to work in the team environment
Knowledge
Knowledge and awareness of the facilities management industry
Experience
Practical experience in working with supply partners to deliver a seamless, integrated service
Customer services experience and the ability to communicate at all levels
Aptitude
Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
Self-motivated and ambitious
Results/ task orientated, with attention to detail and accuracy
Excellent time management and organisational skills
Commitment to continuous improvement
Ability to work as part of a team, as well as independently
Calm manner, able to work under pressure and with changing demands and priorities
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