Service Desk Administrator - Chalfont Saint Peter, United Kingdom - Frontline Security Solutions UK

Description

Company Description
Looking for an opportunity within a business that offer a genuine 'people first' culture?

Here at Frontline Security Solutions, we have an opportunity for a
Service Desk Administrator to join our fantastic, high performing team based in
Chalfont St Peter on a
permanent, full time basis

About Us, Our Culture & What We Can Offer You
At Frontline Security Solutions, you will join a leading Enterprise Security Integrator operating in 67 countries. We have been protecting communities and assets for over 25 years.

As part of the Chubb family, we have an exciting future ahead filled with lots of opportunities for you to grow and develop.

Together with your help and desire, we can grow together and make the world a safer place.

People are at the heart of everything we do, and your well-being is important to us. That's why we protect people first and are committed to keeping you safe, secure, and happy in your career.





SALARY:
£25,750 per annum

• 20 days holiday plus bank holidays
• Stable, long term career with a leading national business
• Company pension (4% matched, 5% after a year of service)
• Employee Referral Scheme (£1,000)

Job Description What You'll be Doing As Service Desk Administrator**- Collaborate with the team to schedule engineers service visits for our overseas clients

• Communicate with Service Providers in EMEA and Asia Pac to coordinate overseas service calls
• Place orders for spare parts needed for callbacks and ensure timely delivery to the site
• Coordinate preventative maintenance visits with clients and engineers overseas
• Generate completion paperwork for preventative measures visits addressing any follow up calls and remedial works
• Log LSP invoices for completed calls and collaborate with the sales team to provide applicable service work quotes
• Provide weekly updates on outstanding service calls to major clients

WORKING HOURS:
hours per week | Monday to Friday | 8-5 | Fully Office Based

Qualifications What We Would Like You To Bring**- Previous experience using a CRM or ERM software tool would be desirable

• Attention to detail and accuracy in call logging and reporting
• Good telephone manner and customer service skills
• Ability to build close relationships with internal and external stakeholders
• Able to work under pressure with good multitasking and prioritisation skills
• Capable of using own initiative to facilitate work flow
• Keen to support other team members and show reasoned decisions making skills