Lgbt+ Practitioner - Exeter, United Kingdom - Intercom Trust

Description

Welcome
Welcome to the Intercom Trust - you are on your first step towards becoming part of the team.

We are now one of the largest LGBT+ charities in the UK, this growth has come about due to of our amazing, passionate, committed and dedicated team of staff and volunteers, who make a real difference to the lives of the people we work with.

• Our Values _ _Our Vision_
• Intercom is a communityled LGBT+ _ _Working together to build a_

- specialist organisation that: _ _South West where people _
- has high professional standards; respect, celebrate and_
- promotes equality and justice; engage with diverse sexual_
- is confidential and trustworthy; orientations and gender _
- is transparent and has integrity; identities; and where LGBT+_
- is fair, inclusive, non-judgemental, and communities live with real respectful of difference. equality._

We provide direct help, support and advocacy to more than 2,500 individuals per year (and rising year on year) through our different projects, helpline, direct one-to-one support and our group work.

We also have our dedicated LGBT+ domestic abuse and violence Safer
Rainbow Project, and our dedicated schools workers who provide a safe space in more and more schools every year. Our counselling project provides therapy from our three offices in Exeter, Plymouth and
Truro. Our YAY (Young and Yourself) LGBTQ+ youth group runs from our

Truro office. We provide more CPD accredited training and consultation than ever before.

I am so proud of our amazing, passionate, committed and dedicated team of staff and volunteers, who make a real difference to the lives of the people we work with.

I believe Intercom is a fantastic charity to work for, a place where you can be your authentic self, we know that without our amazing team thriving, the trust would not thrive and grow to meet the demands of our ever growing client base.

We have worked hard over the years to make Intercom Trust what it is today, and we continue to grow and develop to meet the needs of our fabulous communities.

• Thank you for your interest and I look forward to receiving your_

Andy Hunt

LGBT+ Practitioner
Hours: 28 per week (4 days)


Salary:
£26,500 + 5% pension contribution p.a. (pro rata)


Based in:
Exeter


Start date:
May 2023


Contract:
Ongoing / Permanent


Job Purpose and Duties
As a member of the Intercom Help, Support, and Advocacy (HSA) team, based in our

Plymouth office and reporting to the HSA Team Leader, our LGBT+ Practitioners will: —

• Provide professional LGBT+ community helpline, support, and advocacy services across

Devon, and elsewhere in the South West as required on an occasional basis.

• Manage a complex client load including working with victims of hate crime, family support, and clients with a variety of health & wellbeing needs.
• Work in partnership with local agencies and initiatives to raise awareness of the service, and of LGB and Trans+ and NB community profiles and community needs in the region.
• Develop and maintain excellent working relationships with stakeholders across the sectors, including Schools and contribute to training.
• Contribute to other Intercom team activities as required, such as facilitating Intercom

Trust support groups, Pride events providing training sessions for external agencies, and maintaining the central helpline.

• Help to develop and maintain best practice standards and protocols for this service.
• Maintain project monitoring and evaluation systems and provide all required reports and analyses on time and to standard.
• Attend team meetings and training at the Exeter office or elsewhere in the peninsula as required.

The Intercom Trust PO Box 285 Exeter EX4 3ZT

Registered charity

This job description outlines the duties required for the time being to indicate the level of responsibility.

It is not a comprehensive or exclusive list and duties may be varied from time to time which do not change the general character of the job or the level of responsibility.

Person specifications

• An excellent trackrecord of similar work involving clientcentered support (possible examples: voluntary or community sector support, social work, counselling).
• Experience of helpline or telephonebased client work is desirable.
• A demonstrable ability to provide supportive clientcare and meet the highest standards of preparation and delivery of casework, including appropriate management of confidentiality, and safeguarding of vulnerable adults, children, and young people.
• Initiative and accuracy in the preparation, delivery and documentation of casework, and the ability to plan effectively and to meet deadlines.
• Computer skills in Microsoft Office (Windows, Outlook, Word, and Excel, and monitoring systems).
• A good knowledge of relevant resources, in the South West and nationally, and/or the ability to research and become familiar with them in mínimal time after coming into post.
• Access to a vehicle available for us