Customer Relations Advisor - Sheffield, United Kingdom - Marston Holding Limited

Marston Holding Limited
Marston Holding Limited
Verified Company
Sheffield, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Vacancy ID:

  • Town:
  • Sheffield S20
  • Closing Date:
  • Salary:
- £20,319.00


Permanent, position

Full time (FTE 37.5 hours)

  • Here at Engage Services (part of Marston Holdings) we are committed to delivering the highest levels of specialist services to our clients and we can't do this without a team of highly skilled, experienced and passionate individuals. We are proud to say that it is our people that make our business a success.
  • We are currently recruiting for Customer Relations Advisor located in our Sheffield office based in S20.
    What makes a great Customer Relations Advisor?
  • The role requires you to have the ability to proactively engage with both internal and external customers, support our Field Collection agents with directions, queries and Warrant results ensuring the system is updated with the correct information required and complete administrator duties for our clients. You will comply with Data Protection and Security at all times and be committed to working towards personal targets and role specific working practices (detailed in individual PDR). The Customer Relations team has responsibility for arranging booking of Court dates and Warrant execution dates, arranging booking of external contractors to assist on Warrant execution dates and dealing with daily update files from multiple clients ensuring any cancellations are processed accordingly and data is cleansed. The role is shared between inbound and outbound call handling, which entails to be proactively engaging with clients and stakeholders, alongside administration duties.
    What we offer you.
  • Pension
  • 25 days' annual leave
  • Employee discounts through Discounts by Sodexo
  • Free Parking at our Sheffield office
  • Christmas Shut Down
  • Further qualifications in Customer Service or Business Administration
  • Employee Advice Programme (EAP)
**How to apply.
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