Service Delivery Coordinator - Warrington, United Kingdom - CE Global Ltd

Description

Sales Team Collaboration:
Work closely with the Sales Team to align service delivery with client needs and expectations.
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Service Ticket Management: Oversee all service tickets raised by customers, ensuring timely and effective resolution.
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Communication & Updates: Send welcome backs to customers upon order confirmation and provide regular updates on Work in Progress (WIP) and order statuses.
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VOIP Order Management: Handle the creation, building, and finalisation of VOIP orders, including moves, adds, and changes.
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Liaison Role: Maintain effective communication with carriers, suppliers, and third-party installers, coordinating site surveys, ECCs, and other necessary arrangements.
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Installation Support: Facilitate Go Live Calls, provide technical support to customers during installation or pre-installation phases, and arrange pre-ethernet support when required.
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Operational Efficiency: Strive to improve go-live dates on orders and manage WIP for various departments, ensuring timely completion and updates.
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Administrative Collaboration: Work closely with the admin team, providing necessary details for completed orders, handling billing queries, and reporting outages for credit purposes.


Salary:
£25,000.00-£30,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Warrington: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 3 years (preferred)


Licence/Certification:

• Driving Licence (preferred)

Work Location:
Hybrid remote in Warrington