Working From Home Assistant - Belfast, United Kingdom - Red Dot Recruitment

Red Dot Recruitment

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Banking Advisor - Work from home

Salary:
£10.66 PH (£20,787 PA).

Location:
Belfast city centre(for the training period)

Contract:
Permanent.

Hours: 37.5 hours per week.

Shift patterns:
Rotational, Monday to Sunday between 8am and 8pm.

Remote work:

Fully remote or hybrid working, once the 12-week training period has been completed and key performance metrics have been met.

The Role

Taking inbound enquiry calls from Banking customers.

Customers will be calling for a number of reasons, ranging from lost cards to balance transfer requests as some examples.

The Customer Service role:
Helping customers with their banking enquiries
Continuously striving for first contact resolution and providing amazing outcomes when dealing with enquiries from customers
Accurately maintaining and updating customer records and notes

The requirements for the Customer Service role:
Excellent customer service skills
Ability to thrive and multi-task in a fast-paced environment
Empathy and strong communication skills
You look for solutions and enjoy solving problems
Your Package

Fully remote working
Free dental care
A competitive starting salary
£750 refer a friend scheme
Company pension
29 days annual leave
Free tea and coffee on-site
Discounts for high street shops
Role Requirements

At least 6 months experience in a customer facing position
Full flexibility for rotational shift patterns
A confident telephone manner
Excellent communication skills
Enthusiasm and passion for delivering excellent customer service
The ability to show initiative, multitask and problem solve
A great team player
Computer literacy
What happens next?

Someone will be in touch once we have reviewed your CV
Good luck