Housing Officer - Gloucestershire, United Kingdom - Riverside

Riverside

Verified Company

Gloucestershire, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview:

Job Title:
Housing Officer

Job Number: 1460

Contract Type:
Permanent

Salary:
£24, £25,813.09,is achieved after 18 months successful performance in the role)

Working Hours: 37.5 hours a week

Working Pattern:
Monday - Friday 9am - 5pm

Location:
Claremount House, Gloucester

Your own car is essential to travel around Swindon and Gloucestershire.

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

The difference you will make as a Housing Officer

Working collaboratively as part of a committed team that puts the customer first by delivering an outstanding housing management service across several defined properties, you will contribute to the day-to-day service by undertaking a range of tasks to ensure the safe operational management of our care and support services.

About You

We are looking for someone with:

Experience of working within housing management
An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
Previous experience in positively resolving incidents

Role Profile

Deliver an Allocation & Letting Service:

Liaise with external stakeholders to deliver an effective referral pathway into the service/properties
Ensure occupancy targets are met, through lettings and refurbishment of empty properties in line with the scheme's reallocation procedures
Allocate properties ensuring customers meet the criteria, affordability and required landlord checks
Meet with customers to provide practical support with setting up a new tenancy, ensuring all documents are complete and liaising with external stakeholders if required
Show new customers the accommodation and communal amenities, clearly communicating tenant responsibilities and compliance to enable them to fulfil and maximise their tenancy
Visit new customers to make sure they are settling into their accommodation and are being supported to follow their tenancy agreement

Deliver a Housing Management Service:

Be responsible for ensuring empty properties are referred to Asset colleagues for void works, following the void procedure to ensure rooms are readytolet
Report and monitor the delivery of reactive repairs within properties to ensure they are maintained and health and safety compliant
Liaise with contractors and colleagues around planned maintenance programmes, ensuring that onsite delivery is well coordinated and in line with customer requirements
Undertake daytoday housing management duties, ensuring high standards of cleanliness are maintained within services and that rooms are prepared, ready for site inspections
Proactively support customers experiencing issues that may put their accommodation at risk; where appropriate issuing warnings and Notices to
Determine (NTDs) in consultation with Service Managers
Prepare files and case notes in readiness for court
Deliver a tenancy sustainment advice service to support customers to maintain their accommodation, e.g. claiming correct benefits
Work directly with customers to monitor or reduce issues of antisocial behaviour within the service
Meet regularly with customers to discuss ways to improve their accommodation, promoting involvement and consultation on matters impacting their housing
Ensure the safety of our customers by recognizing and acting on any risk by following local safeguarding procedures and escalating appropriately
Monitor and assist in maintaining health and safety requirements standards

Deliver an Administration Service:

Carryout administrative tasks to support efficient running of the service
Produce reports and other written documentation as required to support housing management delivery
Maintain and update clear, accurate and strengthbased records on the appropriate digital platform
Assist schemes in daily operational tasks, including answering phones and working on Reception, as required

Other Information

You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
You will be required to travel to different properties within the defined area as and when required
Use the Lone Worker system as and