Customer Service Account Handler - Northampton, United Kingdom - Great Bear

Great Bear

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplifysupply chain.

We operate over 7 million of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.

Our Northampton site are now recruiting for a Customer Service Account Handler on a 1 Year Fixed term basis.

Salary:
£23,000 Per annum

Working hours:
Monday - Friday 9:00 - 17:00

The main purpose of the Customer Service Account Handler role is to be the single point of contact for the selected customer accounts.

To work alongside other internal departments and stakeholders to resolve delivery issues, Claims and POD queries. To maintainand enhance customer relationships, to produce and present service reports and to meet organisational and operational objectives.

Support the Development and implementation of customer service policies and procedures.
Monitor and review processes using customer feedback to propose change and support continuous improvements
Support the mentoring and development of other team members, nurturing an environment where they can excel through encouragement and empowerment identify and suggest talent for future role to line management
Be the first point of contact for the customer, handling complex issues in order to maintain a high standard of customer service and client relationships
Hold regular meetings with internal and external stakeholders to discuss expectations and continuous improvements for them and the team
Build and maintain strong relationships with internal and external stakeholders
Oversee the achievement and maintenance of agreed customer service levels and standards for specific customers
Maintain agreed KPI's and report on performance and potential improvements
Propose and support the implementation of business opportunities for growth and service improvements
Liaise with company management to support and implement growth strategies
Support on adhoc projects as required
Investigate, report potential cost exposure and resolve customer claims to satisfactory resolution

Qualifications

A creative approach to problem solving and diplomacy with the client
Good written and verbal communications, be able to adapt the communication style to meet different situations and personalities
High attention to detail
Proficient in Microsoft packages (Excel ect.)
Experience in a similar role
Ability to work in a fast paced environment
Capable of working independently or as part of a team
Able to priorities and organise workload effectively

Additional Information
As part of its Drive to make Great Bear a great place to work.

We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: