Repair Centre Administrator Data Apprentice - Sparkhill, United Kingdom - QA Ltd

QA Ltd

Verified Company

Sparkhill, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Employer description:
SCC (Specialist Computer Centres) is the leading IT services organisation in Europe. We have been established for over 40 years and have a turnover in excess of £3 billion.

Overview:

You will have the chance to gain valuable skills, knowledge and experience as you complete a L3 Data Essentials Apprenticeship.

Title / Position:
IT Repair Centre Administrator

What's in it for you:

Join SCC on a journey of learning and personal development as an IT Repair Center Administrator Apprentice at SCC's head office in Birmingham.

Your role would be to be part of an ever growing and exciting IT company on the wave of change.

SCC will support your journey by providing mentoring and customer training alongside industry recognised accreditations on manufactures such as IBM, HP, DELLetc.

Your role will require you to Provide Administration and Inventory support to the Repair Centre operations.

Salary:
£16,500 per annum.

Duties:
[will be to:]

Provide a professional Administration service to local Repair Centre teams
Monitor and process reactive queue's within the Repair Centre
Carry out relevant Warranty Administration Processes e.g. Log Claims, arrange Part returns etc.
Ensure that the Telephones are answered promptly at all times
Request and receipt parts requests
Escalate to Regional Operational Team Leads where parts are still outstanding and run the risk of not being returned within criteria.
Escalate any process none conformances to Line Manager
Adhere to all relevant ISO standards
Provide support and cover for Inventory Role as and when required
Manually handle physical items with variable size and weights, assistance provided where required e.g. >1 person lift items.
Maintain your work area and ensure care of Company property used
Undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy
Assist the Management teams in the daily running of the centre, through the above and any other duties as necessary.

What we are looking for:

Skills, Knowledge and Experience:

Excellent administration skills
Ability to carry out day to day tasks within agreed time scales
Ability to communicate effectively
Ability to work under pressure and within timescales
Attention to detail
Mature Outlook and approach to duties
Ability to understand processes and procedures
Able to provide a level of service to internal and external customers
Knowledge of stock processes and inventory management (Advantageous)
Ability to gain SC clearance with no Caveats

Entry requirements:

The entry requirements for this apprenticeship programme are as follows:

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Find out more here:

Working week:

40 hours per week.

Future prospects:

Important information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

Furthermore, to be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.