Customer Service Manager - Dewsbury, United Kingdom - Page Personnel Secretarial & Business Support

Page Personnel Secretarial & Business Support

Verified Company

Dewsbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Manager
- £40,000 - £43,000

Dewsbury Area
National supply chain & manufacturing based business

Client Details

Page Personnel are delighted to be working in partnership with a well known national business within the supply chain / manufacturing sector, who are looking to appoint a new Customer Service Manager.

This role will be based a their Dewsbury based officesand will be o-site 4 days per week

Description

Provide, management and leadership to the customer service team, ensuring they have all tools available to do their role successfully, including regular training, development and 121's
Oversight of all sales order receipts within your team
Ownership of the customer order book, ensuring all customers receive their orders on time in full
Drive OTIF target through continuous improvement activities across the business
Ensure the team accurately input orders on SAP system
Collaborate with internal supply chain team to ensure customer levels are met
Implement KPI's and create meaningful reports to present to director level
Manage any escalated customer issues in a timely manor

Profile

Management of a customer service function
Knowledge of supply chain or production
Excellent communication skills
Ability to drive performance
Ability to build strong working relationships with customers

Job Offer

The Customer Service Manager will join a national supply chain / production business based at their offices on the outskirts of Dewsbury.

Location wise, the business has great links to the M62 and is accessible from Wakefield, Leeds, Bradfrod, Huddersfield & Halifax

Salary on offer between £40,000 & £43,000 dependent on experience along with 25 days holiday plus bank holidays, free parking, strong pension offering

This will be 4 day on site and 1 day from home. Working hours are 08-30 to 17-00 Monday to Friday