Supported Housing Officer - Runcorn, United Kingdom - Signature Supported Housing CIC

Description

Could you be missing link for this creative and forward-thinking Housing Group?

Working alongside other committed colleagues and external professionals associated to the care sector, the supported housing officer must have operational experience and will be responsible for working with customers to encourage and maximise potential and independence within a supported setting, ensuring customers receive high quality and responsive services in a safe and secure environment, enabling them to sustain their accommodation and live independently.

In this role you will also be responsible for housing officer duties, relationship management and act as the operational interface between Signature Supported Housing to deal with voids, reporting repairs / maintenance, allocations, lettings process, aids and adaptations and rents.

You will also be expected to liaise on health and safety issues and provide Intensive Housing Management duties as detailed below:

• Explaining the occupancy agreement and assisting people to abide by it.
• Organising inspections of property and arranging for any repairs or improvements to be carried out, including the replacement of furniture.
• The additional costs of property maintenance and repair, aids and adaptations, housing services, furniture, fittings and equipment
• Ensuring that people are aware of their rights under their occupancy agreement.
• Offering advice and guidance on keeping property to a reasonable standard of hygiene.
• Signposting people to other support providers as required (though this is increasingly seen by some LAs as "support").
• Liaising with all relevant agencies, both statutory and voluntary, on the tenant's behalf to the extent that it concerns their ability to maintain/develop independence in relation to their housing.
• Assisting people to reduce rent arrears.
• Dealing with nuisance issues.
• Ensuring that people know how to use equipment safely.
• Providing people with advice and facilitating a move to alternative accommodation as required.
• Assisting people to claim the housing component of Universal Credit and other welfare benefits related to their supported housing.
• Helping to keep people safe by monitoring visitors, including contractors and professionals, and by carrying out health and safety and risk assessments of property.
• Internet access within sheltered and supported housing.
• PPE.

About You:

To be successful in this position you must have good numeracy and literacy skills and have well-developed IT and keyboard skills.

A customer focused individual, you must have experience of delivering a high standard of customer service, preferably in a housing management environment.

Experience of rent setting and housing benefits is also essential.

You will need to have experience of administration and recording procedures, with an in depth understanding of confidentiality, as well as experience and understanding of safeguarding.

It is not essential but a recognised professional qualification (such as Institute of Customer Service qualification) or be willing to study towards ongoing professional development.

Experience of using a strength-based approach to assist customers to achieve their goals is desirable as is experience of working in Housing Management.

Job Type:
Part-time


Salary:
£150.00 per day


Benefits:

• Casual dress
• Flexitime
• Onsite parking

Schedule:

• Day shift

COVID-19 considerations:
Masks, gloves and sanitisers are provided in order to keep our employees safe and Covid compliant.