Integrations Specialist I - Remote, United Kingdom - Absorb Software

Description

"The Data Integrations Team is a great place if you enjoy both a client-facing and technical role. Our team has a client-first mentality, and is a tightly knit group that always comes together to solve problems. We operate out of a place of understanding and a desire to create a positive client experience when integrating with Absorb's LMS. I love working at Absorb because I never feel alone when dealing with issues - there is always someone ready to jump in and help, provide advice, or cheer me on" ~ Wyatt Hook Team Lead, Data Integrations_

A typical day in the life of a successful Integration Specialist requires technical project management prowess and excellent communication skills.

You will receive projects triaged by your Team Lead, set up scoping integration calls with clients, and communicate with any stakeholders to keep projects moving forward.

You will also participate in continuous improvements projects on an ongoing basis.

Do you want to learn more about Absorb's remote - first work culture? Check out the video below:

Absorb Software:
Remote Work Culture


What you'll do:

• Scoping, implementing, and maintaining data imports and exports using Absorb's data integration tool.
• Gathering and documenting project requirements, confirming project scope, and working with clients to develop achievable timelines and program goals for their LMS implementation.
• Managing client projects to completion according to client timelines and requirements.
• Delivering training, consulting, and best practice information on Absorb products & services.
• Supporting and implementing additional products and integrations such as RESTful API, Single Sign On, CRM/HRM integrations, etc.
• Assisting and collaborating with other Absorb teams on technical and datarelated issues.
• Updating and maintaining internal documentation resources.
• Building and maintaining strong client relationships to provide the best possible service experience in every interaction.

What you'll bring:

• Minimum 2 years' experience implementing, training clients, and managing data migrations for a SaaS software company or similar
• Strong Communication skills (both written and oral) and presentation capabilities, with an ability to articulate complex technical information clearly to audiences at varying technical levels
• Experience implementing, training, and/or managing data migrations for a SaaS software
• Strong analytical skills to model and solve complex business requirements and make recommendations on best practices
• Able to maintain highquality service delivery and supporting documentation
• Selfdriven, able to work independently and with a team

Preferred Requirements

• Experience with Zendesk, JIRA, and Confluence
• Experience with RESTful API, Single Sign On and SQL
• Second language, French or Spanish would be considered an asset

Technologies we use:

• Absorb LMS & DMS, SQL (MSSQL), Zendesk, Salesforce, JIRA/Confluence, Calendly.

Are you ready to become an Absorber?

What we offer:

• Fully remotefirst work with flexible work arrangements
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
• New Hire Equipment Allowance and monthly Flex Allowance to support your success
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I program
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.


Our values are simple:

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We achieve exceptional results by genuinely caring about each other & the work we do
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We're united, and we grow through our commitment to elevating continual learning
LI-REMOTE