Junior Oracle Cloud Managed Service Consultant - Manchester, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Junior Oracle Managed Service Consultant

Type:
Perm

Salary:
£36,000 - £38,000

Location:
Manchester

Hours:
Full-time, 09:00-17:00

Reed are working exclusively with a software service specialist, delivering expertise advise in the implementation and ongoing usage of essential business software.

We are seeking highly organised, focused, and experienced Oracle Cloud Service Consultants, who will be responsible for ensuring that the Oracle systems of our clients business customers are operating to highest level, through regular testing and expertise.

From a support perspective, you will be a key contact for the customer to support the raising and triage of cases (incidents, requests for fulfilment, events, problems, and change), the capture and logging of key information, the initial assessment of theincident and where appropriate the fixing of the cases.

Your testing responsibilities will include running of automated test scripts, performing, and documenting manual testing activities and outcomes, and incident management of any testing issues.

Duties:

Build relationships across the customers business
Support the customer through troubleshooting and knowledgebase procedures
Resolve customers solution issues
Continually review case queues, SLAs and responses to ensure we are providing the highest levels of customer service
Run automated test scripts and perform manual testing activities following documented scripts
Continual learning and development; working with your line manager to ensure an appropriate and timely training plan is agreed, in place and being worked to
Attend both internal and external meetings, and follow up on agreed actions in a timely manner

Essential:
-
Security Clearance IS required for this role (you are not required to have this now, but you should ensure that you are happy to go through security clearance, including but not limited to being a UK citizen with a minimum of 10 years residencein the UK)
-
Please note that this role is a fully on-site position in Manchester and NOT a Hybrid/Home-Working role:

Experience in a HR, payroll, recruitment, accounting, or finance function (HR finance assistant, finance administrator, trainee accountant, bookkeeper)
Experience of working across multiple functions (e.g., order processing, imports/exports, exchange rates, inventory control, accounts receivable, accounts payable, payroll, general ledger, cash management, credit management)
Ability to build rapport
Outstanding listening and questioning skills
Strong research and problemsolving skills
Excellent customer service skills
Strong attention to detail
Strong prioritisation skills

Desirable: