Customer Booking Agent - Houghton Le Spring, United Kingdom - Westray Recruitment Group

Westray Recruitment Group

Verified Company

Houghton Le Spring, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

WHAT IS IN IT FOR YOU

This is a fulltime, temporarytopermanent position.
You will be made permanent after 3 months, following a successful probationary period.
You will receive a starting rate of pay of £10.00 per hour which will rise to £10.50 once you become permanent
You will work 40 hours a week from 9.00am until 5.30pm Monday
Friday (with 30 minutes' unpaid lunch break each day).
Benefits include 22 days' annual leave a year (plus bank holidays) and this will increase every year up to a maximum of 25 days.
The business also operates other incentives to encourage team work and strength in performance.

THE BUSINESS

An established and growing North East employer is looking to appoint a Customer Booking Agent to join one of their busy teams on a temporary-to-permanent contract.

If you carry experience in customer service and administration and enjoy working in a fast-pacedenvironment, this could be a great opportunity for you to gain stable employment.

Importantly, you will bring a positive approach to work and be an enthusiastic and confident communicator

THE ROLE
As a Customer Booking agent, you will be responsible for booking appointments with customers, clients and engineers. This will see you handling inbound calls, making outbound calls and completing supporting admin tasks.

Your duties will include:

Booking customer, client and engineer appointments
Ensuring jobs have the right engineer assigned at the correct time
Planning service calls on behalf of engineers and building excellent relationships with them
Filling engineer's diaries with customer appointments, optimising time and efficiency
Accurately updating all client portals throughout the process, including using a number of systems and updating Excel spreadsheets
Producing and sending quotes to customers
Taking payments from customers and raising invoices

Importantly, you will adhere to client and company SLA's on a daily basis.

THE PERSON
To be considered for the Customer Booking Agent role you will:

Be experienced working in customer service in a role where you have handled telephone calls
Have an excellent telephone manner and customer service skills
Have strong administration skills
Be competent using Microsoft Excel, Word and Outlook
Be able to work from head office (with flexibility to work from home longer term)
Bring an enthusiastic, friendly and professional approach

**TO APPLY