Guest Relation Officer - London, United Kingdom - Park Plaza Westminster Bridge London

Park Plaza Westminster Bridge London

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Department:
Front Office

Job Level:
Team Member

Job Type:
Full Time

Hours per week: 40

Job Reference:
req9884

Date Posted: 3 November

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As the friendly face of the 1019 guestrooms Park Plaza Westminster Bridge Hotel, you will do more than just welcome our guests.

The key role for you as our
Guest Relations Officer will be to ensure that the service provided by the guest relations team is beyond the normal guest experience that would be expected by our guests.

You will be expected to maintain and grow the relationship between the hotel and our VIP'S and regular guest's as well as supporting the guests in resolving and issues that may arise.

We are looking for a
Guest Relations Officer who will:

Have excellent interpersonal skills and is able to connect with others
Manage requests promptly, helpfully, politely and with a caring attitude
Ensure guests' needs are met beyond expectation
Possess a good command of English and has excellent communication skills
Proficient with Microsoft Office and excellent knowledge of Opera
Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
Has previous experience as a Guest Relations Officer, Guest Relations Executive or Receptionist in a hotel

As a
Guest Relations Officer you will receive:

Two wellness days per year, meaning all team members start with
30 days holiday per year (pro rata)
this increases with service
Salary
:£11.85 an hour
Discounted hotel staff rates
Two meals per day, every day (including days off if you wish to come in)
A fun place to create and inspire
Great development opportunities within PPHE

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

**Park Plaza. Be part of it.