Business Support and Data Officer - London, United Kingdom - UP-Unlocking Potential

Description

About the role

We are recruiting for an enthusiastic and versatile Business Support and Data Officer to join our supportive and talented team.

You will be passionate about using your knowledge and experience to further the important work of UP in supporting children andyoung people with Social, Emotional and Mental Health (SEMH) needs to reach their full potential.

This is a new role to our charity, in response to our growth, and you will play a key part in supporting our services and future plans.

Able to thrive in a versatile and busy role, you will be confident in working with data and IT, possess effective researchingand writing skills, and have the ability to build effective internal and external stakeholder relationships.

Working closely alongside the Director of Business Development and Safeguarding, there will be genuine opportunity to learn, work innovatively and to make this role your own, and scope for development and increased responsibilities over time.

You will work alongside an experienced, energetic and innovative team of charity colleagues who are working together to develop high-quality support and solutions for some of the most challenging needs facing children.

Key Responsibilities

Data Analytics and Reporting:

• Support the collection of impact and feedback data
• Support the organisation's use of data to improve performance
• Support with writing impact reports for internal and external audiences
• Ensure accurate reporting to internal and external stakeholders including SLT, Board and funders
• Database maintenance, technical problem solving and development
• Data quality auditing
• Monitoring impact and outcome measurements for UP's programmes
• Supporting the Director of Business Development with safeguarding reporting
• Training staff to use our databases and developing training materials
• Proactively ensure GDPR compliance

Marketing:

• Coordinating UP's Social media account activity, writing engaging marketing copy and brief
• Coordinating publicity for campaigns (e.g. children's mental health week) and recruitment drives
• Developing marketing materials
• Collating case studies and quotes to use in promotion of UP's work and fundraising activity
• Facilitating internal communications and events
• Website maintenance and development

Business Support:

• Conducting research and supporting the Director of Business Development with:
• New income and partnership development opportunities
• Existing partnerships
• UP's growth strategy
• Administrative tasks to enable delivery of the charity's strategy and objectives
• Assisting with engaging service users in the design and development of our work

About Unlocking Potential
Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs.

We work in collaboration with families, communities, and other partners to ensure that children and young people accessthe interventions they need in order to thrive.

Mission:

We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential


Values:


Trust

We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.

Collaborative
Relationships are at the heart of our work.

We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.

Empowering
We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.


Nurturing
We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.


Impact

We are committed to measuring our impact through a data driven method in order to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.

Key Details

Hours:
Full Time (5 days per week, 37.5 hours)


Location:
In-office (Borough London) and remote working


Salary:
£25,000 - £35,000 per annum (full time salary, dependent on skills and experience)


Manager:
This role will report to the Director of Business Development and Safeguarding


Safeguarding:


Equality and Diversity:

Our children and families and staff come from a wide range of backgrounds, and we value the unique contribution that each individual can bring to UP.

We have a diverse and inclusive team, and we strongly believe that this is vital to our work.

UP is committed to equality of opportunity for all employees and promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit.

As a charity we have an EDI working group and achieve our EDI objectives through anannual strategy.