Temporary Customer Care Advisor - Cardiff, United Kingdom - Ogi

Ogi

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Temporary Customer Care Advisor - Wales - £22,000-£24,000 Pro rata with excellent benefits

Joining Ogi is a unique opportunity to work within an innovative Welsh business and one of the fastest-growing companies in Wales.

For many years, we've been providing mainstream internet and IT services as Spectrum Internet and Net Support UK.

We rebranded to Ogi to represent our dedication to Welsh communities and received a significant multi-million-pound investment to deliver a large-scale and ambitious rollout of full fibre internet across South Wales.

We're looking for a Temporary Customer Care Advisor who can provide outstanding service at every stage of our customers relationship with Ogi_, on a 15 month fixed term contract.

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About you

With a background in delivering end-to-end outbound and inbound customer services and a track record of exceeding Service Level Agreements - you will know how to harness a range of channels to manage every step of the customer relationship and ensure everyone satisfied and happy with their service.

We're looking for super-organised and personable people with experience of delivering outstanding customer services to business and residential customers.
Overall we're looking for

Experience delivering a highquality customer service across a range of channels, including phone, social media and online communities
A background in monitoring customer satisfaction and using data to drive improvements
Experience of operating in a regulated customer service environment
The ability to speak Welsh would be great though not essential for all applicants

The role may require some work outside standard office hours and it's also likely to include some travel within the region playing an active role in face-to-face, customer and stakeholder engagement events and activities.

In the future, hours may include working in a rotating shift pattern from 8—8 including occasionally at weekends.

What you'll be doing

We have a team of experienced, passionate customer service advisors who ensure that every customer receives an excellent service at every point of interaction with us; you will be a customer champion for the communities and customers we serve.

You'll work with the Customer Service Manager to care for customers from day one - handholding as necessary through provisioning and onboarding and managing emerging issues with determination and focus, always putting the customer first.

Responsibilities will include, but not be limited to:_

Contributing to the company's customer service strategy, bringing firsthand experience of dealing with customers to the centre of the approach.
Delivering sectorleading customer services, working with the wider teams to avoid duplication and develop a seamless approach.
Delivering proactive customer services across channels where issues are known to us e.g., around a service outage in a specific area.
Dealing directly with basic and recurring customer care swiftly, with a focus on resolving all incidents first time.
Maintaining thorough and accurate customer records.
Supporting social media customer engagement and handling issues.
Supporting other Sales/Marketing activities where appropriate including with opportunities to upsell services, and at events in local communities.
Helping to provide bilingual service to customers according to demand.

Next Steps?
Please get in touch for a confidential chat, or to see the full job description.

If you don't consider yourself as ticking all the requirements but you think you'd be a good fit for us, feel free to message for a chat too.

Salary:
£22,000.00-£24,000.00 per year

Supplemental pay types: