Customer Service Administrator. Salary: - Gloucester, United Kingdom - Pharmakia Group

Pharmakia Group

Verified Company

Gloucester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position
:
Customer Service Administrator.

Salary:
£19,000 to £22,500 (Ref 10024)

Exceptional Service:
Customer Service Administrator

Are you a proactive and customer-focused professional with excellent organizational skills? This is your opportunity to become a Customer Service Administrator, playing a vital role in ensuring smooth operations, exceptional customer satisfaction, and effective communication within the organization.

Key Responsibilities:

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Administrative Support: Assist in various administrative tasks, such as data entry, document preparation, scheduling appointments, and maintaining records.
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Order Processing: Process orders, track shipments, and manage inventory, ensuring timely and accurate delivery to customers.
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Communication: Liaise with internal teams, ensuring proper coordination, sharing relevant information, and facilitating efficient communication.
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Problem Solving: Identify and resolve customer concerns, escalating complex issues as needed to ensure customer satisfaction.
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Process Improvement: Suggest and implement improvements to streamline customer service processes, enhancing overall efficiency.

Qualifications and Experience:

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Customer Focus: Prioritize customer needs, displaying empathy, patience, and a positive attitude.
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Organizational Skills: Strong organizational skills with the ability to handle multiple tasks and prioritize effectively.
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Communication: Clear and effective verbal and written communication skills.
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Attention to Detail: Meticulous attention to detail when managing orders, records, and customer interactions.
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Problem Solving: Ability to analyze issues, find solutions, and escalate when necessary.
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Team Player: Collaborate well with colleagues, contributing to a supportive and efficient work environment.

Schedule: