Stock Controller - Crewe, United Kingdom - IMS (Insurance and Mobility Solutions)

IMS (Insurance and Mobility Solutions)

Verified Company

Crewe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Overview
IMS (Insurance and Mobility Solutions) is a leader in connected car and telematics services. We provide services and analytics to insurers, governments, and enterprises. We are proud to be the developer of the industry-acclaimed; cloud-based "Drive-Sync" connected car platform. From insurers and governments to dealerships and everyday drivers, we're proud to produce technology that makes driving - Safer. Smarter. Greener.

The Stock Technician's role is to deliver the IMS products to consumers, keep them working, validate the data produced & handle direct customer queries via ticketing.

This role is within the Trak Operations team, whose overall purpose is to provide a brilliant, efficient and effective service which is low cost and scalable by ensuring:

IMS products are delivered to the end consumer within the agreed service levels (SLAs) and in an appropriate manner.
IMS Products remain in good working condition and continue to generate the required tracking and risk management data.
The accuracy of tracking and risk management data is at user expectations.

Specific Responsibilities and Accountabilities:

Dispatch of Hard wear to internal engineering team & customers
Ordering of Hard wear & consumables for tracker installations
Stock taking and full control of all stock movements in the business
Ensure IMS devices installed into enduser vehicles are associated to the correct details recorded by liaising with engineering teams or reviewing control reports.
Reviewing IMS device performance, completing over the air fixes and arranging service calls where appropriate.
Reviewing data produced by IMS devices to ensure that it is accurate for events, journeys, and scores.
Ensuring any issues and concerns are raised to team management when spotted to allow the business to escalate where appropriate and inform stakeholders.
Completion of control checks and auditing to ensure all customer products are working as expected and any device orders are moved correctly through IMS systems.
Ensuring log files and MI is up to date and relevant analysis is completed to escalate any potential concerns to management.

Knowledge, Skills & Experience
Essential

Excellent written and verbal communication skills
Able to work under pressure and meet deadlines
Excellent organisational skills
Able to manage sensitive and sometimes confidential information
Ability to work independently with limited supervision.

Desired

Previous experience within a customer service role
Ability to interpret and analyse statistical information and trends, with an eye for detail and accuracy.

Key Internal and External Relationships:

Trak Operations team
Trak Operations second line support teams (IT)
Trak Operations leadership teams
RS Connect administration and engineering teams
Hyde Park Corner administration and engineering teams
Motability administration and dealership teams
IMS insurance partners
IMS fleet partners

Other Contextual Information/Special Features:

Individual must be available between 8am and 5pm GMT to ensure availability during UK operational hours.

Why should you join us?
We're an innovative technology leader with plans for growth in the global telematics industry. These are some exciting times

Flexible remote working options
Flexible holiday scheme (unlimited vacation) to really make the most of your time and wellbeing

- 'Work From Anywhere' Policy - work almost anywhere in the world for 30 days per year

Employee Assistance Program and an enhanced maternity/paternity package
We want to see you grow and do great things We're committed to your personal and professional development
Funded training opportunities and a dedicated online learning platform
Management coaching programs
Corporate Gym Membership
Auto
Enrolment Pension & Private Medical Insurance
Cycle to Work and Car Maintenance Salary Sacrifice discounts
Discounted Employee Mobile Phone contract
Kudos Hub a peertopeer recognition system, where you can recognize others using points. These points can be collected and redeemed against a huge catalog of rewards

Plus More

Even if you do not meet all of the above criteria, please consider applying If you have any questions, do not hesitate to get in touch.

Job Types:
Full-time, Permanent

Salary:
£22,880.00 per year

Benefits: