IT Release Analyst - Wakefield, United Kingdom - Pontoon

Pontoon

Verified Company

Wakefield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Release Analyst

Wakefield - Hybrid - 2 days in office per week

3 month contract

£350 per day Inside IR35
Our client is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.

A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that willprotect them and fuel their futures.

As a member of our global brokerage team, you'll help our clients address risk, protect assets and recover from losses

Do you thrive on making things "work"? Have a drive to improve the processes and operations of technology change? Able to balance priorities and ensure SLA and objectives are met?

Description

We need your analytical skills, experience, persistence and dedication to get it right You'll be responsible for ensuring customer expectations are exceeded, handling organisational change, SLA consistency and Problem & Trend analysis within the GlobalBrokerage division.

Your Role:

Operate the Release Governance processes for software release and major patching exercises
Support Delivering Application PMs through the change program
Conduct "Post Issue Reviews" for Issues in the process
Contribute to service evaluations and produce Management Information
Improve and develop the reputation of the IT Function within the business through smooth operation and clear communication around change and release

Skills, Experience and Qualifications

Must have:

Experience within IT operations coupled with experience of operating in an ITIL frameworkled approach to operations.
Solid verbal and written communication skills with the ability to build constructive working relationships across a range of technical and business functions.

Good to have:

Exposure to Secure System Delivery Lifecycles (sSDLC) and experience working with developers in an Agile framework
Knowledge and experience working with BMC Remedy tool
ITIL Certification
Degree in IT or similar experience

Pontoon is an employment consultancy and an equal opportunities' employer.