Bi-lingual Sales Administrator - Telford, United Kingdom - Prince Personnel

Prince Personnel

Verified Company

Telford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a fantastic opportunity to join a leading manufacturer with offices based in Telford.

Working in a fast paced, busy environment you will be providing administrative support to more experienced members of the team as well as providing excellent customer service to a varied customer base.

With this role, you could be looking after the German market, so we are ideally looking for someone with German language skills.

Responsibilities and duties will include, but not limited to:

Prepare accurate and timely quotations
Take ownership of customer orders, input accurately onto the system to result in accurate manufacturing planning, sales forecasts and inventory control
Progress and track orders to ensure customer satisfaction levels are maintained Ensure accurate records are maintained detailed current status. Maintain accurate orders and process file. Keep up to date with current status and obligations of orders and relevant logístical issues, to ensure effective response to customer requests for delivery information
Keep customers updated on key developments in relation to specific orders
Time manage and prioritise all administrative functions maintaining an effective, up to date, customers database to highlight relevant key contacts.
Liaise with Purchasing Planning team to obtain accurate lead times in relation to purchased products
Establish effective communication system with Distribution team, specifically relating to shipping instruction and specific labelling requests, in addition to all other information needed for efficient warehouse operation
Deal effectively with issues as they arise, taken responsibility and progress issue through to satisfactory resolutions for the customer
Complete reporting requirements as directed by the Customer Service Manager
Generate new and repeat sales through direct contact with potential and existing customers
Support external sales team with onsite customer visits
Follow up on leads as directed by the Sales & Marketing team
Support education of customers through the use of available internal resources
Coordinate necessary technical support through liaison with relevant departments to ensure that the customer queries on products are responded to quickly to maximize potential
Account management support for lower value accounts to ensure customer satisfaction and identify further opportunities for sales
Update leads/opportunities through CRM system

Skills and Experience
To be considered for this opportunity, you will have worked in a similar customer service or inside sales role. You must be IT literate and be proficient in MS Office package. You should have a flexible, can-do attitude as well as be conscientious of doing a good job. You must possess strong communication skills and be a team player. Fluent in a second language - ideally German. Understanding of supply chain management principles from customer demand through to on-time delivery of product to customer.